Source Job

Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.

GovCIO is a team of transformers--people who are passionate about transforming government IT, delivering innovative IT services and solutions.

• Providing remote virtual, telephone, chat, and email support for employees.
• Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
• Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

• First point of contact for IT support.
• Resolve a high percentage of issues at first contact.
• Requires knowledge of the core NBCU IT landscape.

NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming and theme parks.

• Providing technical support for technical issues.
• Assisting in active Technology projects.
• Backup Presenter for IT Orientation.

Mercer Advisors has worked with families to help them amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. They proudly serve over 31,300 families in more than 90 cities across the U.S. and offer a distinct work environment.

• Monitor and distribute incoming tickets to ServiceDesk Agents
• Ensure customer service is timely and accurate based on KPIs and SLAs
• Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.

• Provide quality customer service experience to consumers and customers.
• Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
• Problem solve in a professional and effective manner.

Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.

• Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
• Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
• Identify opportunities for process improvements and cost efficiencies in IT operations.

Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

• Responsible for end-to-end ownership of customer issues.
• Collaborate with various teams to ensure customer satisfaction.
• Drive innovation within support workflows to reduce manual effort.

Jobgether is an AI-powered platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Design, implement, and support Microsoft technologies.
• Ensure security and compliance across the Microsoft 365 environment.
• Provide Level 3 support and troubleshoot complex workstation issues.

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents.

• Provide customer service support and resolve issues.
• Compose correspondence between departments and stakeholders.
• Assist with onboarding, events, and administrative tasks.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Proactively manage complex calendars, travel, and meeting logistics.
• Create, edit, and refine high-quality PowerPoint presentations and executive communications.
• Track key deliverables, deadlines, and follow-ups.

Experian is a global data and technology company that powers opportunities for people and businesses around the world. As a FTSE 100 Index company, they have approximately 22,500 employees across 32 countries and a culture that values DEI, work/life balance, and development.

• Schedule meetings and maintain complex calendars.
• Draft emails, presentations, and reports.
• Arrange travel and assist with new hire setups.

ServiceNow is a global market leader providing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with an intelligent cloud-based platform connecting people, systems, and processes.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Provide remote IT support and ensure clients receive top-notch technical assistance.
• Handle system updates and hands-on troubleshooting.
• Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

• Deliver Tier 1 technical support via ticket, phone, and chat.
• Resolve issues involving operating systems, remote access, and software applications.
• Adhere to a monthly rotating shift schedule and participate in a weekly on-call schedule.

Cloudflare helps build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.

• Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
• Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service
• Troubleshoot problems to resolution or escalate when necessary, and document incidents within the incident management system

Abercrombie & Fitch is a global, digitally led omnichannel specialty retailer of apparel and accessories. The company operates a family of brands and over 750 stores across North America, Europe, Asia and the Middle East and is committed to putting their people first.

Field incoming client communications via phone, chat, and online customer portal. Train end users on how best to use PerfectServe’s phone, mobile, and web applications. Own basic-to-advanced troubleshooting efforts, identify root cause(s), and make configuration changes to resolve the issue.

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care.