Provide technical service and support for medical imaging systems, ensuring equipment reliability and customer satisfaction.
Perform preventive and corrective maintenance, troubleshooting, and system optimization for X-ray, CT, MRI, and Interventional X-ray systems.
Collaborate with remote support teams and healthcare customers to maximize equipment uptime and minimize operational disruptions.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They partner with employers to manage applications and next steps, focusing on objective and fair matching based on role requirements.
Perform scheduled maintenance, troubleshooting, and repairs on da Vinci Surgical Systems within assigned territory.
Coordinate system installations, hardware delivery, and ensure compliance with O.R. protocol and HIPAA standards.
Complete administrative duties, maintain inventory, and support sales teams and customer training as needed.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. For over 25 years, they have built a diverse and inclusive team of passionate people committed to making a difference in healthcare.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Providing technical support to customers, field engineers, and sales professionals for da Vinci systems and solutions.
Managing a team of Technical Support Engineers, including digital technical support and Sterile Reprocessing Services.
Driving key metrics and cross-functional projects to support departmental goals and ensure compliance with local requirements.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system. With nearly 30 years of history, their team of engineers, clinicians, and innovators is united by a purpose to make surgery smarter, safer, and more human.
Calibrate, repair, and maintain imaging systems to OEM performance standards.
Provide positive, professional interactions with clinical and radiology teams.
Ensure compliance with all regulatory, safety, and quality requirements.
Arch Solutions provides in-depth troubleshooting, rapid repair, and preventive maintenance for all medical imaging equipment. We provide 24/7 comprehensive maintenance support that our customers rely on to prevent downtime and ensure patient safety.
Install, support, troubleshoot, and repair robotic-assisted surgery systems at customer sites.
Ensure all service agreements and warranty obligations are met while exceeding customer expectations.
Coordinate with sales teams and provide technical support and training to end-users.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Perform all scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within specified territory.
Coordinate system and hardware delivery and installation, and complete administrative duties.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The company develops technologies like the da Vinci surgical system and Ion, and is united by a purpose to make surgery smarter, safer, and more human.
Install and maintain Growth Direct systems to meet customer expectations.
Complete preventative maintenance and emergency repairs on time.
Develop technical and communication skills with guidance from senior FSEs.
Rapid Micro Biosystems develops innovative products for fast, accurate detection of microbial contamination in pharmaceutical manufacturing. The company is a growing global leader in microbiology automation with headquarters in Massachusetts and field offices worldwide.
Provide world-class hands-on support for imaging equipment through accurate diagnosis, repair, and preventative maintenance.
Collaborate with fellow engineers and maintain clear documentation to ensure service continuity and quality.
Ensure compliance with safety regulations and OEM guidelines while traveling to customer sites.
Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.
Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations.
Ensure equipment enhances customer production by identifying issues and recommending shutdowns to prevent process excursions.
Prepare field service reports, assist with quotes, and provide mentorship to less experienced engineers.
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device. The expert teams of physicists, engineers, and data scientists work with top technology providers and invest 15% of sales back into R&D.
Provide procedural support to new robotic system sites to promote safety and effective progression.
Offer expert clinical product and technical assistance to physicians and clinical staff on Intuitive equipment during procedures.
Collaborate with US Clinical Applications Engineering and development teams to support new users and share best practices.
Intuitive is a pioneer and market leader in robotic-assisted surgery, dedicated to advancing minimally invasive care through intelligent technology. The company has been built by a diverse team of passionate individuals committed to making a difference, fostering an inclusive culture focused on growth and mutual respect.
Provide remote technical, applications, and system admin support for medical imaging systems, managing audits, operational applications, and billable projects.
Work with Sales and internal teams to pass profitable opportunities, assess hardware/software/network issues, and provide troubleshooting and guidance to Customer Support Engineers.
Maintain expert knowledge of medical imaging products, document solutions, and comply with regulatory and quality requirements.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, endoscopic and surgical imaging, and in-vitro diagnostics. With over 70,000 employees globally and a dynamic, flexible environment, they are guided by the purpose of "giving our world more smiles."
Provide technical support during implant procedures and device activation.
Maintain credentials for hospital access and provide clinical education.
Collaborate with sales team and stay current on scientific publications.
Inspire Medical Systems develops a medical device for obstructive sleep apnea, providing an alternative to CPAP. The company is fast-growing with a people-first culture, offering benefits like flexible time off and 401k matching.
Perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools (e.g., X-ray, automated AFM, Photomask Repair tools).
Provide corrective and preventive maintenance, technical support, application support, and customer training.
Build strong relationships with key accounts and serve as a communication link between customer and Bruker to ensure satisfaction.
Bruker enables scientists to make breakthrough discoveries with high-performance scientific instruments and analytical solutions. With over 11,000 employees worldwide across 90 locations, they support innovation in life science, pharma, and semiconductor applications.
Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level.
Analyze complex situations and apply independent judgment when resolving problems.
Perform electronic, mechanical, pneumatic, and electrical repairs on analytical laboratory instruments.
10x Genomics accelerates understanding of biology by enabling scientists to advance research in cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to pursue new ideas.
Perform emergency repairs, installations, site integrations, and routine maintenance for internal and external customers.
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues.
Ensure world-class support outcomes including CSAT, issue resolution time, and first-time-fix metrics.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We are a rapidly growing commercial company delivering cutting-edge automation solutions for industrial and warehouse applications.
Provide front-line technical support for LGC's laboratory instrumentation and consumables, including installations, repairs, preventative maintenance, and training.
Collaborate with internal teams and customers to resolve technical issues, ensuring high customer satisfaction with up to 75% travel domestically and internationally.
Contribute to business growth by achieving service KPIs such as Fixed Right First Time, customer satisfaction, and turnaround time.
LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.
Assess hardware, software, and network issues on medical imaging systems via remote troubleshooting and diagnostics.
Provide advanced support and guidance to Customer Support Engineers and collaborate on complex technical issues.
Maintain expert knowledge of medical imaging products and ensure compliance with regulatory and quality requirements.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, along with Non-Destructive Testing solutions. With over 70,000 employees globally, we are guided by our Group Purpose of 'giving our world more smiles' and foster a dynamic, flexible environment.
Install, service, or upgrade equipment onsite at customer locations.
Diagnose technical issues, troubleshoot problems, and identify solutions for effective equipment functioning.
Provide training and guidance to customers on proper operation and maintenance of products.
Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Their success in delivering innovation and business growth is inspired by the connections their diverse teams create every day, with their clients and each other.
Perform service work in assigned territory including maintenance, repair, installation, and software updates for Intuitive products.
Conduct fault analysis, diagnose technical issues, and ensure timely resolution according to service agreements.
Manage administrative tasks such as spare parts, service reports, and customer training, while building long-term customer relationships.
Intuitive Surgical is a global leader in robotic-assisted surgery, transforming minimally invasive care with da Vinci and Ion systems. With nearly 30 years of innovation, we are a collaborative team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.