Source Job

• Assess hardware, software, and network issues on medical imaging systems via remote troubleshooting and diagnostics.
• Provide advanced support and guidance to Customer Support Engineers and collaborate on complex technical issues.
• Maintain expert knowledge of medical imaging products and ensure compliance with regulatory and quality requirements.

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, along with Non-Destructive Testing solutions. With over 70,000 employees globally, we are guided by our Group Purpose of 'giving our world more smiles' and foster a dynamic, flexible environment.

• Provide remote customer support for healthcare IT systems in the Americas region.
• Analyze and resolve service requests for radiology systems including PACS, RIS, and cloud solutions.
• Execute action plans for complex technical issues and collaborate with international customers.

Siemens Healthineers is a leader in medical technology, pushing boundaries to create better outcomes for patients globally. With over 72,000 employees across 70+ countries, they foster an inclusive culture that celebrates diversity and individuality.

• Provide remote support via phone and screen sharing for Oncology and Surgery products
• Document all remote support actions in Salesforce and maintain customer communication
• Independently troubleshoot clinical issues and meet qualitative and quantitative targets

Brainlab revolutionized digital medical technology with software for radiosurgery and surgical navigation. Today, we employ over 2,000 people in 25 locations worldwide, fostering close-knit teams of talented, curious, and authentic people working together toward a common goal.

• Provide support to partners with high attention to detail, researching and analyzing issues.
• Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
• Maintain a knowledge base and contribute to articles, ensuring high-quality support.

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.

• Provide technical support across Windows, macOS, and Linux environments.
• Install, configure, and maintain workstations, software, and IT equipment.
• Manage and prioritize technical requests through ticketing systems such as Jira.

The company is a partner organization seeking a System Administrator to support its global workforce. It offers a fully remote work environment with a collaborative and respectful international team culture.

• Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
• Use AI tools to work cases faster while verifying output and maintaining ownership.
• Document cases thoroughly and contribute to the knowledge base using KCS practices.

Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.

• Partner with sales directors and digital reps to engage hospital IT stakeholders and drive digital solution implementation.
• Lead technical presentations to accelerate approval and adoption of digital solutions across IDNs and hospitals.
• Synthesize customer feedback to influence product roadmap and ensure sustained value from digital solutions.

Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. With over 25 years of experience and a diverse team, they foster an inclusive culture focused on innovation and mutual respect.

• Support and maintain customer relationships and operational procedures for Synapse Select PACS software.
• Act as a liaison between customers and internal departments to address billing and contract issues.
• Provide administrative support including scheduling meetings and managing cancellations.

FUJIFILM Healthcare Americas Corporation innovates for a healthier world with diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company is part of a global group with over 70,000 employees, focused on collaborative and flexible work environments.

• Assess existing Care Communications deployments and develop upgrade plans.
• Execute upgrades across Windows and Linux platforms, databases, and proprietary Baxter hardware.
• Troubleshoot and resolve complex issues involving operating systems, networks, and applications.

Baxter is redefining healthcare delivery to make a greater impact on patients' lives. Our colleagues are united by a mission to save and sustain lives, with a culture of courage, trust, and collaboration.

• Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
• Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
• Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.

We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.

• Manage corporate IT systems and provide tier 1 & 2 troubleshooting for hardware and software in a remote environment.
• Use Jira ticketing system to support staff and ensure security of data including MFA and SSO.
• Support audio/video issues using Zoom and maintain inventory stock.

N-Power Medicine aims to reinvent clinical trials by integrating them with clinical practice to bring therapies to patients faster. It is a well-funded, rapidly growing company with a multi-disciplinary team that values generosity, curiosity, and humility.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
• Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
• Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.

• You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
• You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
• You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.