Coordinate operational activities for commercial and government accounts, including pricing updates and workflow tracking.
Develop training materials, maintain processes, and ensure data accuracy in Salesforce CRM.
Collaborate cross-functionally with Sales, Legal, HR, and Operations to support contract requirements and customer execution.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, as well as Non-Destructive Testing for infrastructure, aerospace, and oil and gas. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the purpose of giving our world more smiles.
Handle inbound calls regarding STAT medical record requests.
Ensure prompt and courteous responses within performance standards.
Maintain accurate records and escalate issues as needed.
This organization manages the release of medical records in urgent timeframes. It maintains a remote workforce focused on customer service and compliance.
Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.
ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Support the global sales team with contract preparation, order processing, and license distribution.
Manage recurring revenue renewals, ensuring accurate invoicing and pricing.
Generate reports and coordinate with third-party suppliers for order fulfillment.
Datacor is the leading provider of software solutions for the process manufacturing industry, including ERP, CRM, and simulation tools. They are a mission-driven company passionate about helping customers use data as a competitive advantage.
Provide remote customer support for healthcare IT systems in the Americas region.
Analyze and resolve service requests for radiology systems including PACS, RIS, and cloud solutions.
Execute action plans for complex technical issues and collaborate with international customers.
Siemens Healthineers is a leader in medical technology, pushing boundaries to create better outcomes for patients globally. With over 72,000 employees across 70+ countries, they foster an inclusive culture that celebrates diversity and individuality.
Manage operational workflows supporting patients, providers, and imaging centers throughout the imaging journey.
Resolve operational inquiries by leveraging internal resources, standard operating procedures, and sound judgment.
Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
Covera Health improves healthcare by making diagnoses more accurate through clinical expertise and AI. Backed by Insight Partners, the platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers and three of the five largest national health plans.
Determine and build custom clinical workflows using deep knowledge of the PerfectServe platform.
Engage with customers like Practice Managers and Providers to implement workflow designs and provide training.
Perform quality audits, manage account stages, and support go-lives both remotely and occasionally onsite.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, with a mission to accelerate speed to care. The company has 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, fostering a collaborative culture that values innovation and customer delight.
Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
Assist with administrative tasks and coordinate patient care with team members and provider networks.
Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.
Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.
Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.
Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.
Manages essential administrative and clinical-adjacent functions such as medication prior authorizations and scheduling.
Ensures tasks comply with organizational standards and regulatory requirements to promote a seamless care experience.
Supports clinical and operational scheduling and provides flexible administrative support to Care Teams.
This organization provides operational support for healthcare member care. They focus on ensuring accuracy and efficiency in workflows like prior authorizations and toxicology result entry.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Provide administrative and operational support across various business functions.
Respond to customer, client, and vendor inquiries through email, phone, and online platforms.
Coordinate schedules, meetings, and maintain accurate business records and databases.
Lovisa LLC is a company that supports daily business operations, administrative functions, and customer communications. They value innovation, collaboration, and exceptional service, and are committed to helping employees grow professionally in a supportive and collaborative team culture.
Provide professional support for customer bookings, inquiries, and service requests.
Coordinate and track services from start to finish, maintaining accurate records.
Deliver excellent customer experiences and escalate complex issues as needed.
AmazingCo creates unique experiences like mystery picnics and weekend getaways, helping clients worldwide build lasting memories. The company values great service and teamwork, with a growing global staff dedicated to innovation and customer satisfaction.
Support the Business Development team by managing Salesforce data, analyzing sales trends, and coordinating client events.
Extract and analyze data from CRM systems to identify opportunities and drive revenue growth.
Develop targeted outreach campaigns to key client segments including M&A attorneys and investors.
SRS Acquiom provides a platform and services for managing complex M&A and loan agency transactions. Since 2007, the company has supported over 11,500 deals and employs teams across the US, London, and Amsterdam, fostering an entrepreneurial and growth-oriented culture.