Tech Support Engineer, MI - I

Key Responsibilities:

• Assess hardware, software, and network related issues on customer systems and provide remote troubleshooting and diagnostic evaluations.
• Provide product module and sub-module specific advanced support, guidance, and assistance to Customer Support Engineers and other staff.
• Collaborate with internal and external groups on solving complex technical issues and developing innovative solutions.

Qualifications:

• Minimum of three years of industry related professional experience with industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco preferred).
• Superior communication and interpersonal skills with excellent phone manner and ability to achieve results in a fast-paced team environment.
• Ability to make independent decisions based on interpretation of technology data and product knowledge.

Work Environment:

• Remote position with occasional travel up to 10% based on business needs.
• Must be VCP Certified and become a Subject Matter Expert in more than one discipline within two years of being hired.
• Adhere to Company's quality and regulatory compliance requirements, including FDA and ISO standards.