Source Job

• Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
• Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
• Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.

Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level.
• Analyze complex situations and apply independent judgment when resolving problems.
• Perform electronic, mechanical, pneumatic, and electrical repairs on analytical laboratory instruments.

10x Genomics accelerates understanding of biology by enabling scientists to advance research in cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to pursue new ideas.

• Provide world-class hands-on support for imaging equipment through accurate diagnosis, repair, and preventative maintenance.
• Collaborate with fellow engineers and maintain clear documentation to ensure service continuity and quality.
• Ensure compliance with safety regulations and OEM guidelines while traveling to customer sites.

Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations.
• Ensure equipment enhances customer production by identifying issues and recommending shutdowns to prevent process excursions.
• Prepare field service reports, assist with quotes, and provide mentorship to less experienced engineers.

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device. The expert teams of physicists, engineers, and data scientists work with top technology providers and invest 15% of sales back into R&D.

• Install, support, troubleshoot, and repair robotic-assisted surgery systems at customer sites.
• Ensure all service agreements and warranty obligations are met while exceeding customer expectations.
• Coordinate with sales teams and provide technical support and training to end-users.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.

• Install and maintain Growth Direct systems to meet customer expectations.
• Complete preventative maintenance and emergency repairs on time.
• Develop technical and communication skills with guidance from senior FSEs.

Rapid Micro Biosystems develops innovative products for fast, accurate detection of microbial contamination in pharmaceutical manufacturing. The company is a growing global leader in microbiology automation with headquarters in Massachusetts and field offices worldwide.

• Perform all scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades.
• Troubleshoot, diagnose, and repair all Intuitive products within specified territory.
• Coordinate system and hardware delivery and installation, and complete administrative duties.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The company develops technologies like the da Vinci surgical system and Ion, and is united by a purpose to make surgery smarter, safer, and more human.

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose technical issues, troubleshoot problems, and identify solutions for effective equipment functioning.
• Provide training and guidance to customers on proper operation and maintenance of products.

Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Their success in delivering innovation and business growth is inspired by the connections their diverse teams create every day, with their clients and each other.

• Provide technical and sales support to customers, including warranty evaluation, field service scheduling, and troubleshooting.
• Perform remote and onsite commissioning, training, and repair supervision for industrial equipment.
• Inspect, test, and document machinery operations to ensure safety and compliance with specifications.

Pyrotek is a global leader in high temperature materials, delivering innovative solutions to industries worldwide. With a global team dedicated to continuous improvement, the company fosters a culture of technical excellence and collaboration.

• Perform scheduled maintenance, troubleshooting, and repairs on da Vinci Surgical Systems within assigned territory.
• Coordinate system installations, hardware delivery, and ensure compliance with O.R. protocol and HIPAA standards.
• Complete administrative duties, maintain inventory, and support sales teams and customer training as needed.

Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. For over 25 years, they have built a diverse and inclusive team of passionate people committed to making a difference in healthcare.

• Install, qualify, upgrade, repair, and maintain next-generation sequencing instruments on-site.
• Identify root causes and resolve product issues in the field with professionalism.
• Manage spare parts inventory and document service activities using CRM software.

Element Biosciences develops high-performing genomics products to study biology with flexibility and quality. They have built an efficient, product-driven organization where employees learn, grow, and thrive.

• Provide technical troubleshooting, inspections, repairs, and maintenance on mobile surveillance units.
• Operate company vehicles to travel to job sites and transport trailers for service operations.
• Manage high-volume workloads and prioritize tasks to meet tight deadlines.

LVT provides AI-driven, actionable intelligence for site security and operations. It is one of the fastest-growing companies in intelligent site technology, recognized as a top growth company with innovative leadership.

• Perform emergency repairs, installations, site integrations, and routine maintenance for internal and external customers.
• Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues.
• Ensure world-class support outcomes including CSAT, issue resolution time, and first-time-fix metrics.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We are a rapidly growing commercial company delivering cutting-edge automation solutions for industrial and warehouse applications.

• Providing technical support to customers, field engineers, and sales professionals for da Vinci systems and solutions.
• Managing a team of Technical Support Engineers, including digital technical support and Sterile Reprocessing Services.
• Driving key metrics and cross-functional projects to support departmental goals and ensure compliance with local requirements.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system. With nearly 30 years of history, their team of engineers, clinicians, and innovators is united by a purpose to make surgery smarter, safer, and more human.

• Perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools (e.g., X-ray, automated AFM, Photomask Repair tools).
• Provide corrective and preventive maintenance, technical support, application support, and customer training.
• Build strong relationships with key accounts and serve as a communication link between customer and Bruker to ensure satisfaction.

Bruker enables scientists to make breakthrough discoveries with high-performance scientific instruments and analytical solutions. With over 11,000 employees worldwide across 90 locations, they support innovation in life science, pharma, and semiconductor applications.

• Provide technical support for installation, startup, and commissioning of products.
• Troubleshoot systems on site or via phone and train customers on operation.
• Coordinate service schedules and create detailed reports for support issues.

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets globally.

• Provide world-class technical support for hardware and software, resolving complex customer issues.
• Collaborate with Engineering and Product teams to reproduce bugs and improve product feedback.
• Author knowledge base articles and ensure SLA goals are met with timely, helpful responses.

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.