Perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools (e.g., X-ray, automated AFM, Photomask Repair tools).
Provide corrective and preventive maintenance, technical support, application support, and customer training.
Build strong relationships with key accounts and serve as a communication link between customer and Bruker to ensure satisfaction.
Bruker enables scientists to make breakthrough discoveries with high-performance scientific instruments and analytical solutions. With over 11,000 employees worldwide across 90 locations, they support innovation in life science, pharma, and semiconductor applications.
Provide world-class hands-on support for imaging equipment through accurate diagnosis, repair, and preventative maintenance.
Collaborate with fellow engineers and maintain clear documentation to ensure service continuity and quality.
Ensure compliance with safety regulations and OEM guidelines while traveling to customer sites.
Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.
Install, service, or upgrade equipment onsite at customer locations.
Diagnose technical issues, troubleshoot problems, and identify solutions for effective equipment functioning.
Provide training and guidance to customers on proper operation and maintenance of products.
Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Their success in delivering innovation and business growth is inspired by the connections their diverse teams create every day, with their clients and each other.
Install and maintain Growth Direct systems to meet customer expectations.
Complete preventative maintenance and emergency repairs on time.
Develop technical and communication skills with guidance from senior FSEs.
Rapid Micro Biosystems develops innovative products for fast, accurate detection of microbial contamination in pharmaceutical manufacturing. The company is a growing global leader in microbiology automation with headquarters in Massachusetts and field offices worldwide.
Provide technical and sales support to customers, including warranty evaluation, field service scheduling, and troubleshooting.
Perform remote and onsite commissioning, training, and repair supervision for industrial equipment.
Inspect, test, and document machinery operations to ensure safety and compliance with specifications.
Pyrotek is a global leader in high temperature materials, delivering innovative solutions to industries worldwide. With a global team dedicated to continuous improvement, the company fosters a culture of technical excellence and collaboration.
Providing technical support to customers, field engineers, and sales professionals for da Vinci systems and solutions.
Managing a team of Technical Support Engineers, including digital technical support and Sterile Reprocessing Services.
Driving key metrics and cross-functional projects to support departmental goals and ensure compliance with local requirements.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system. With nearly 30 years of history, their team of engineers, clinicians, and innovators is united by a purpose to make surgery smarter, safer, and more human.
Respond to inbound and outbound calls to provide technical support and answer how-to questions for software, services, and equipment.
Document inquiries and resolutions in CRM systems, escalating issues as needed while following company procedures.
Meet or exceed department performance metrics and maintain technical proficiency through continued education.
Patterson Companies provides dental and veterinary products and services to professionals. With over 8,000 employees worldwide, they foster a people-first, always advancing, and results-driven culture.
Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus.
Troubleshoot software, workflow, and user-related issues, including printer connectivity and laboratory equipment driver problems.
Document support interactions and escalate complex issues to senior team members when needed.
ACT Innovations builds software that supports treatment courts, justice programs, and toxicology laboratories across the country. They are a growing technology company with a collaborative team environment focused on mission-driven software.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.
Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, and integrations.
Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, and case summarization.
Cleo provides integration, managed file transfer, and EDI solutions to over 4,000 clients with a 99% retention rate. The company fosters a culture of support and life-work balance, encouraging team growth and collaboration.
Provide remote technical support and troubleshooting for customer hardware, software, and network environments.
Diagnose and resolve hardware, software, and connectivity issues across servers, point-of-sale systems, printers, scanners, RF devices, and network infrastructure.
Collaborate with customers, vendors, and internal teams to identify root causes and communicate technical findings clearly.
Epicor helps businesses stay future-ready by connecting people, processes, and technology through data, AI, and cognitive ERP. They employ 5,000 professionals and foster a culture of partnership, proactivity, and pride.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Perform scheduled maintenance, troubleshooting, and repairs on da Vinci Surgical Systems within assigned territory.
Coordinate system installations, hardware delivery, and ensure compliance with O.R. protocol and HIPAA standards.
Complete administrative duties, maintain inventory, and support sales teams and customer training as needed.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. For over 25 years, they have built a diverse and inclusive team of passionate people committed to making a difference in healthcare.
Provide remote technical support to maintenance technicians for root cause analysis and corrective actions.
Assist with spare parts identification, technical recommendations, and troubleshooting KRM devices.
Contribute to equipment reliability, safety, and performance improvement initiatives.
KONE is a global leader in elevators and escalators, providing smart People Flow® solutions to keep people moving. With over 60,000 employees in about 70 countries, it fosters a diverse and inclusive culture focused on sustainability and innovation.
Install, support, troubleshoot, and repair robotic-assisted surgery systems at customer sites.
Ensure all service agreements and warranty obligations are met while exceeding customer expectations.
Coordinate with sales teams and provide technical support and training to end-users.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Communicate with customers on quality issues and coordinate with regional Quality Teams to resolve concerns.
Review customer quality requirements and integrate them into the Quality Management System.
Support APQP and PPAP activities and ensure manufacturing techniques meet specifications.
MISUMI Americas provides standard, configurable, and custom manufacturing solutions with a digital manufacturing platform. The company serves innovative companies in the Americas with operations in San Francisco Bay Area and Chicago.
Perform all scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within specified territory.
Coordinate system and hardware delivery and installation, and complete administrative duties.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The company develops technologies like the da Vinci surgical system and Ion, and is united by a purpose to make surgery smarter, safer, and more human.
Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.