Hardware Support Specialist

What you will be doing:

• Provide high-quality remote technical support for hardware, software, and network issues.
• Diagnose and resolve connectivity failures across servers, point-of-sale systems, and peripherals.
• Document issues and collaborate with customers and internal teams to ensure timely resolution.

What you will likely bring:

• Minimum two years of experience in customer-facing technical support, preferably in retail or automotive.
• Strong troubleshooting skills for hardware, networking, and operating systems.
• Ability to communicate technical findings clearly to both technical and non-technical audiences.

Why Epicor?:

• Join a team of 5,000 professionals dedicated to creating a resilient global supply chain through data and AI.
• Enjoy a culture of proactivity, pride, and partnership with opportunities for mentorship and career development.