Source Job

• Provide support to partners with high attention to detail, researching and analyzing issues.
• Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
• Maintain a knowledge base and contribute to articles, ensuring high-quality support.

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.

• Provide primary technical support for ATM hardware issues at financial centers, coordinating with vendors and ensuring timely resolution.
• Monitor and manage inventory, lifecycle, and deployment of financial center hardware to maintain operational compliance.
• Assist with hardware upgrades, testing, and validation projects to enhance system capabilities and reliability.

Fulton Bank is a financial institution providing banking services and community support. The company fosters a culture of continuous learning, work-life integration, and inclusion, with a digitally enabled work environment and a focus on employee well-being.

• Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
• Use AI tools to work cases faster while verifying output and maintaining ownership.
• Document cases thoroughly and contribute to the knowledge base using KCS practices.

Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
• You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
• You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.

• First-line support handling customer and internal user requests via chat, email, and phone in English.
• Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by performing diagnostics and escalating to higher support levels.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.

• Provide excellent customer service via phone and remote technical support.
• Troubleshoot and configure PCs, printers, peripherals, and network equipment.
• Perform maintenance tasks and provide ongoing user training and self-fix solutions.

Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.

• Provide prompt technical support for end-user hardware, software, and mobile devices while meeting service level agreements.
• Diagnose and resolve technical incidents efficiently, using remote tools and documenting in the ticketing system.
• Support collaboration technologies and contribute to knowledge management by creating documentation and sharing best practices.

Our partner is a company seeking an End User Support Technician to deliver high-quality IT support. The role is within a mission-critical enterprise IT environment, with a collaborative team focused on knowledge sharing and professional development.

• Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
• Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
• Strives for first call resolution and rapid response to outages, collaborating with team and customers.

NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
• Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
• Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.

• Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
• Stay proactively up to date with latest technologies concerning products and underlying technologies.
• Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.

Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.

• Own high-severity technical escalations from intake through resolution or engineering handoff.
• Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
• Monitor patterns across escalations to catch systemic issues and translate into product improvements.

Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.

• Travel throughout the continental US to install, configure, and commission POS hardware and software.
• Set up terminals, peripherals, and cabling; test systems end-to-end and troubleshoot on-site.
• Provide basic orientation to store staff and complete installation documentation accurately.

Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce. The company has raised $28M from prominent investors and is recognized as a leader in liquor retail technology.

• Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
• Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
• Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.

• Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
• Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
• Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.

Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.

• Work with industry-leading customers to maintain Illumio technology deployments.
• Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
• Analyze problems and defects, recommend solutions, and collaborate with internal teams.

Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.

• Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
• Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
• Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.

The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.

• Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
• Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
• Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.

Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.

• Manage the full corporate hardware lifecycle, including procurement, device setup, inventory, and shipping.
• Handle technical onboarding and offboarding, helpdesk support, and tool access management for 100+ services.
• Support security basics, document work, and continuously improve IT processes and knowledge base.

Belkins Group is a vibrant ecosystem of services and products in the SalesTech and MarTech industries, evolving from an appointment-setting agency into a group with ambitious startups and innovative products. The company is an international remote team that values growth, curiosity, and commitment to excellence.

• Provide second-level technical support across multiple platforms and disciplines.
• Respond to incidents and service requests with professionalism and urgency.
• Collaborate with cross-functional teams to meet project goals.

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.