Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Install Tenna product trackers on mid-sized vehicles and heavy equipment.
Test trackers and equipment after installations to ensure performance and compliance with specifications.
Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
Tenna provides innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. The Tenna Team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.
Install, service, or upgrade equipment onsite at customer locations.
Diagnose technical issues and troubleshoot problems to ensure equipment functionality.
Provide training and guidance to customers on proper operation and maintenance.
Quadient supports businesses of all sizes in digital transformation, unlocking operational efficiency with secure automation. With diverse teams and a focus on innovation, Quadient offers a collaborative culture.
Configure and implement POS solutions, leveraging automation tools to improve efficiency.
Support Implementation Consultants with network setup, troubleshooting, and post go-live activities.
Assist with customer training and create clear documentation to support product adoption.
Lightspeed powers businesses that are the backbone of the global economy with a one-stop commerce platform. Founded in 2005 and publicly listed, the company serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Run live onboarding training sessions for new merchants via video calls, screen-shares, and occasional in-person visits.
Own the Post-Install support inbox, ensuring tight response SLAs and high-touch customer engagement.
Build and maintain scalable training materials and flag at-risk merchants early to drive long-term product adoption.
Scotch builds the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. They have raised $28M from top venture firms and are recognized as a leader in liquor retail technology.
Monitor system alerts and notifications during overnight shifts, following established troubleshooting protocols to address issues.
Execute problem-solving actions based on provided flowcharts, restart hardware systems, or escalate issues to senior engineering staff as needed.
Maintain detailed logs of alerts and actions taken, and provide flexible shift coverage including filling in for team absences or vacations.
Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Backed by top-tier investors including Khosla Ventures and Bill Gates, we are a rapidly scaling company with a culture of pragmatic optimism, excellence without ego, and proactive collaboration.
Perform site readiness inspections and develop network drawings for IT installations.
Lead on-site deployments, including hardware installation, testing, and system activation.
Collaborate with stakeholders to coordinate schedules, identify risks, and ensure compliance with FAA requirements.
Peraton is a next-generation national security company that provides mission-critical systems and services to government agencies, including the FAA. The company employs thousands of professionals and fosters a culture of innovation, collaboration, and dedication to safeguarding national interests.
Perform installation, on-demand/scheduled service, and training for general-purpose industrial packaging equipment.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic systems, including PLCs.
Maintain effective customer relationships and document service activities in accordance with safety regulations.
Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations. With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, the company is the Transit Packaging Division of Crown Holdings, Inc. and is headquartered in Tampa, Florida.
Design and build the full vetting and selection process.
Build and scale the subcontractor onboarding program.
Jetson aims to transition homes away from fossil fuels towards sustainable energy. They are building a vertically integrated home electrification company that values excellence, curiosity, and continuous improvement.
Lead pre-sales discovery and develop scalable data center, network, and hybrid infrastructure solutions.
Create and maintain Statements of Work, labor calculators, and proposals ensuring accuracy and client alignment.
Manage case workflow through Salesforce, coordinate with stakeholders, and maintain technical documentation.
Myriad360 is a technology solutions provider focused on data center, infrastructure, and cloud environments. The company is consistently listed among Inc & Crain's "Best Places to Work" and values inclusion, transparency, and high performance.
Troubleshoot and resolve technical issues across voice, data, security, and video services for residential and small business customers.
Document interactions, monitor outages, identify root causes, and escalate unresolved issues as needed.
Work scheduled shifts including nights, weekends, and holidays, while adapting to a fast-paced environment.
Lumos provides 100% fiber optic internet to homes and businesses across nine states in the East and Midwest, aiming to close the digital divide. After merging with North State and joining forces with T-Mobile, they continue to grow rapidly with a startup mindset and a focus on customer experience.
Troubleshoot and repair electric overhead cranes and hoists at customer sites, involving electrical, mechanical, and electronic systems.
Provide on-call service as part of a rotation, including after-hours support, and perform post-repair audits to ensure safety.
Collaborate with clients and facility directors to meet service needs across the United States, documenting findings and recommending corrective actions.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in more than 50 countries, we foster a diverse and inclusive culture where everyone can be themselves.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
File reports to update Service Manager of concerns and overall work that has been or is needed to be done.
Work directly with our territory sales staff offering them and all end users assistance with technical support issues.
Present Field Service training on all True product lines which include commercial and residential products and service procedures to all current service providers.
They are an equal opportunity employer. They require a company-paid physical and background check upon hire.
Define, design, and implement network communications and solution improvements.
Perform systems tasks for integrating newly acquired clinics into Hanger environments.
Troubleshoot reported incidents and problems while assisting in server administration.
Hanger is the world's premier provider of orthotic and prosthetic services and products, offering advanced solutions and customer service. With 160 years of clinical excellence, the company touches thousands of lives daily, helping people achieve mobility and freedom.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Configure and test systems to meet customer requirements.
Provide technical support and advocate for customers with product management.
Support firmware, software, and configuration updates, including on-site and remote services.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. With a global team of about 30,000 employees, we are lifelong learners obsessed with better.