Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Support system lifecycle management activities, including requirements gathering and system planning.
Collaborate with internal teams and external stakeholders to assess system needs.
Provide technical support for system operations, including troubleshooting and performance monitoring.
Kreative Technologies provides technology solutions. They are committed to providing a workplace free from harassment and discrimination and celebrate the unique differences of their employees.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Provide guidance and technical instruction to enable diagnosis and repair.
Record data into a computer system, providing vehicle details.
Maintain quality, response rate and communicate with various teams.
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Ensure all customer issues are diagnosed and addressed promptly.
Interface with customers and vendors to troubleshoot and mitigate data delivery issues.
Document troubleshooting steps taken and escalate customer issues when appropriate.
Bluesight creates medication intelligence solutions to increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with over 3,000 customers using their proven solutions.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
Collaborating with internal teams to resolve escalated cases.
Documenting solutions for knowledge sharing.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
Perform deep technical investigations and solve complex issues reported by customers.
Take end-to-end ownership of customer cases, including initial troubleshooting and resolution.
Provide troubleshooting support to customers via multiple channels in a 24x7 environment.
Nexla, built with AI, is the leading Integration platform for AI and takes a metadata driven approach to converge diverse integrations. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.
Deliver technical support for Cisco Enterprise Collaboration System and provide subject matter expertise on system integrations.
Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to Cisco Collaboration products.
Enhance or innovate more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems faster.
EPlus believes technology is a people business. Their team is passionate, skilled, and driven to deliver solutions. They value collaboration, innovation, and extraordinary results.
Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Interact with customers in a professional and enthusiastic manner via verbal and written communication
Promptly answer support calls, document and transfer with a high level of urgency
BD is one of the largest global medical technology companies in the world. They focus on creating medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. With a global reach that extends across 50 countries worldwide, their network of professionals collaborates on effective measures to deliver enhanced patient quality.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.