Source Job

• Own the Customer Care Enablement strategy, designing a roadmap aligned with KPIs like CSAT, NPS, and AHT.
• Spearhead AI tool integration across enablement, including generative AI for content and AI-assisted coaching.
• Build scalable learning programs, overseeing onboarding, role-based training, and continuing education.

ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.

• Travel throughout the continental US to install, configure, and commission POS hardware and software.
• Set up terminals, peripherals, and cabling; test systems end-to-end and troubleshoot on-site.
• Provide basic orientation to store staff and complete installation documentation accurately.

Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce. The company has raised $28M from prominent investors and is recognized as a leader in liquor retail technology.

• Run live onboarding training sessions for new merchants via video calls, screen-shares, and occasional in-person visits.
• Own the Post-Install support inbox, ensuring tight response SLAs and high-touch customer engagement.
• Build and maintain scalable training materials and flag at-risk merchants early to drive long-term product adoption.

Scotch builds the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. They have raised $28M from top venture firms and are recognized as a leader in liquor retail technology.

• Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
• Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
• Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.

ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.

• Handle customer inquiries via chat, acting as the link between courier partners, merchant partners, and end users of the Wolt app.
• Provide quick and effective feedback, resolve escalations, manage technical issues, and review user feedback.
• Oversee operations in cities where Wolt operates, maintain great customer experience, and monitor performance daily.

Wolt creates technology that brings joy, simplicity and earnings to neighborhoods, starting with food delivery and now delivering almost everything across 500+ cities in 30 countries. In 2022, they joined forces with DoorDash and foster a culture of learning, building, and shipping more, challenging employees with a self-starter, entrepreneurial spirit.

• Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
• Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
• Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.

Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.

• Lead discovery, integration planning, and UAT; serve as a steady technical point of contact through go-live.
• Translate business needs into clear, testable requirements and map them to existing features and roadmap items.
• Define data exchange between GridUnity and customer systems, map fields, validate data, and guide configuration.

GridUnity is the industry leader in interconnection life cycle management, delivering software solutions that accelerate the transition to a sustainable energy future. The company is a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Support the deployment, configuration, and adoption of the IGNIS platform across wildland fire operations.
• Provide responsive support and build valued relationships to eliminate churn and position accounts for expansion.
• Act as an advocate for our customer base, communicating and evaluating feature requests to the Product team.

Bridger Aerospace provides aerial wildfire surveillance, relief and suppression, and aerial firefighting services using next-generation technology and environmentally friendly and sustainable firefighting methods primarily throughout the United States and Canada, as well as airframe modification and integration solutions for governmental and commercial customers. Ignis Technologies is a Bozeman, Montana-based software company built by wildland firefighters, for wildland firefighters, and operates as a Bridger Aerospace company.

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.

Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

• Assist in gathering and documenting business and technical requirements from customers.
• Support the configuration and implementation of solutions based on defined design.
• Perform daily system administration activities to ensure system stability and performance.

Hyland delivers enterprise intelligence to organizations. They have nearly 4,000 employees worldwide and an employee-centric culture.

• Supporting customers, courier partners, and venues via live chat and phone
• Ensuring smooth delivery operations
• Developing the support function with the team

Wolt creates technology for delivery of restaurant food and almost everything, operating in over 500 cities in 30 countries. In 2022 they joined forces with DoorDash, and the company culture is fast-paced and challenging, with a focus on learning and shipping.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.

Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.

• Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
• Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
• Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.

Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Shape and improve our Seller Central / Partner Hub as a scalable self-service platform.
• Translate operational requirements into structured user flows and platform improvements.
• Identify automation and product improvement potentials through data-driven insights.

Redcare Pharmacy is Europe’s No.1 e-pharmacy powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision.

• Create streamlined automation solutions using Airtable and Zapier for core program management workflows.
• Proactively audit and troubleshoot existing workflows to ensure zero operational downtime.
• Collaborate across various departments to identify manual bottlenecks and design scalable automation opportunities.

NORY designs learning journeys where children ages 3–12 become risk-taking entrepreneurs, inquisitive problem-solvers, and empathetic leaders. As the leading STEM camp provider in NYC, NORY's mission is to help children develop resilience, inquisitiveness, and empathy through innovative STEM education.

• Deliver end-to-end implementation and upgrade projects, ensuring alignment with customer requirements.
• Provide onsite and remote consulting services, including system installation and configuration.
• Conduct client training sessions to support effective adoption of solutions and best practices.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Translate carrier underwriting guidelines and API documentation into clear engineering requirements.
• Evaluate carrier APIs, identify gaps and edge cases, and document requirements across systems.
• Build and execute QA test plans and maintain ongoing carrier integration health.

Pathpoint is a full-service wholesaler modernizing the E&S insurance process with smart technology and deep expertise. The company is an early-stage, tech-enabled startup offering unique growth opportunities with a remote-first culture.

• Drive operational efficiency by identifying automation opportunities and building intelligent systems to reduce manual work.
• Support executive leadership through calendar management, CRM oversight, and high-impact project coordination.
• Implement AI-driven workflows and automation tools to streamline administrative tasks and improve team productivity.

Job Duck connects talented individuals with remote job opportunities with US-based employers. The company has earned the Great Place to Work Certification every year since 2022 and fosters a lifestyle culture where employees have a fantastic time.

• Be the first point of contact for customers, helping them navigate the platform.
• Troubleshoot technical issues and ensure customers have the best possible listening experience.
• Respond to customer inquiries via inbound messages in both Vietnamese and English.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.