About The Role:
- Serve as the primary bridge between Ignis Technologies and its partners.
- Ensure customer organizations successfully onboard, implement and find value in our software applications.
- Build valued relationships and provide responsive support to eliminate churn and position accounts for expansion.
Responsibilities:
- Create Implementation Plans based on classification that define implementation milestones and success criteria.
- Develop and deliver product training tailored to the customers’ primary use case.
- Perform scheduled and routine check-ins to address implementation frictions, promote value and track milestone achievement.
Job Requirements and Qualifications:
- 1+ years utilizing a ticketing or CRM system.
- 1+ years providing technical customer support.
- Ability to travel extensively, to include periods that may exceed 50% of a given month.
Bridger Aerospace
Bridger Aerospace provides aerial wildfire surveillance, relief and suppression, and aerial firefighting services using next-generation technology and environmentally friendly and sustainable firefighting methods primarily throughout the United States and Canada, as well as airframe modification and integration solutions for governmental and commercial customers. Ignis Technologies is a Bozeman, Montana-based software company built by wildland firefighters, for wildland firefighters, and operates as a Bridger Aerospace company.