Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product
Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Fresh off a $14M Series A, they're entering their next phase of growth and are building out their Client Success team.
Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks.
Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. With a combination of training, software, and tools, they put people and safety first while protecting critical operations.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees through competitive pay, a generous bonus structure, great healthcare, and a comprehensive wellness program.
Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps.
Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value.
Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals.
Badger Maps is a SaaS company. They help field sales teams be more productive and successful. We foster a collaborative, team-based ownership model, emphasizing strong collaboration, consistency, and accountability.
Performs customer facing onboarding activities, including customer discovery, desired outcome creation, and platform training.
Executes against key onboarding KPIs, including key milestone achievement, response time, and customer satisfaction.
Works with customers to understand their needs and goals to provide tailored guidance in adoption of Cision platform.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. They equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel. Cision has over 75,000 companies as customers.
Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.
Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.
Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Understand real security workflows across threat modeling, privacy, and vendor risk.
Integrate Clearly AI into those workflows alongside Jira, ServiceNow, Confluence, and GitHub.
Drive disciplined implementation from contract to production.
Clearly AI automates the most painful bottleneck in the enterprise: security and privacy reviews. We help security teams complete high-quality threat models, privacy impact assessments, and vendor risk evaluations in minutes instead of weeks. We are early and deeply technical, backed by Y Combinator and live with Fortune 500s and global brands.
Lead clients through the entire implementation process.
Ensure a smooth and efficient onboarding experience.
Work closely with clients and internal teams to drive successful outcomes.
Rundoo helps businesses streamline their operations. They are a fast-paced startup focused on building lasting customer relationships and growing quickly.
Responsible for understanding the relationships and desired outcomes established during the sales process.
Building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
Shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. At 1Password, they believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
Respond to customer inquiries quickly and efficiently.
Deliver remote installation, configuration, and support for new & existing customers.
Provide remote troubleshooting and technical support to customers.
Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.
Lead End-to-End Implementations, drive customer adoption & change management.
Build the implementation function, collaborate cross-functionally with Product, Engineering, and Customer Success.
Ensure successful customer launches and translate customer needs into actionable internal requests.
Multitude Insights builds modern tools for public safety agencies. They are backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.
Drive life sciences customers in the rapid configuration and implementation of Vault Safety.
Act as project manager and/or solution architect in global or complex implementations.
Deliver subject matter expertise on implementation methodology and best practices.
Veeva Systems is an industry cloud company that helps life sciences companies bring therapies to patients faster. They are a fast-growing SaaS company with over $3B in revenue and are committed to balancing the interests of customers, employees, society, and investors.
Manage end-to-end implementations, driving structured cadences and ensuring projects stay on track.- Partner with product and engineering to gather requirements and shepherd issues through the development lifecycle.- Represent customer needs to cross-functional teams and guide state and local partners through program onboarding.
Ready is composed of creative problem solvers bringing a new point of view to a legacy industry. We are shaping our program and seek input on which benefits matter to you. We are humble but ambitious, knowledgeable but curious, persistent but not obnoxious, working remotely as one team.
Respond to day-to-day support tickets from end-users and client admins
Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
Execute client data migrations and configuration changes
Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society. At Commuty, they help companies improve how their employees commute, park, and charge — tackling one of today’s real-world problems: mobility.
Lead implementation engagements end-to-end, running the implementation support program.
Architect agent workflows with customers, designing agent architectures for specific use cases.
Build alongside customers, writing and iterating on agent prompts, skills, and configurations.
Warp is building the platform for agentic development, evolving from a terminal to a full agentic development environment. With over 750k active developers, it's one of the fastest-growing startups in the AI development space, backed by venture capital firms and passionate angels.