Hardware Support Specialist

Overview:

• This full-time remote role supports financial center hardware across the Fulton Bank footprint.
• The position ensures reliable ATM and peripheral operations through monitoring, troubleshooting, and vendor management.

Key Responsibilities:

• Serve as primary contact for ATM hardware issues, providing responsive phone and email support.
• Coordinate service calls with external vendors and track resolution progress.
• Manage inventory, asset records, and hardware lifecycle for financial center equipment.

Qualifications:

• Associate degree in information technology or related field, or equivalent experience.
• 3+ years of banking, technical support, or hardware support experience.
• Strong customer service, documentation, and organizational skills.

Other Details:

• Occasional travel to Lancaster, PA may be required for testing or deployment.
• Compliance with company policies and regulatory requirements is essential.