Customer Support Engineer

KLA

Remote regions

US

Salary range

$31–$53/hr

Benefits

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Key Responsibilities:

  • Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person.
  • Repair system-level issues using standard procedures, diagnostics, and remote support sessions.
  • Ensure equipment enhances customer production by identifying problems and recommending shutdowns.

Qualifications:

  • Associates or Bachelor's Level Degree or 3 years work experience.
  • Ability to use DVMs, oscilloscopes, flow meters, and other test equipment.
  • Good interpersonal and communication skills for understanding customer needs and meeting exacting timelines.

Work Environment:

  • Spend at least 50% of time at customer sites or in cleanroom factory environments.
  • Work independently with occasional guidance from management.
  • Complete ongoing technical training to achieve Certification Level 3.

KLA

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device. The expert teams of physicists, engineers, and data scientists work with top technology providers and invest 15% of sales back into R&D.

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