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About the role:
- You will be part of a Tier 2 support team within Global Technical Support.
- You will resolve complex customer problems and improve support across all teams.
What you'll do:
- Become an expert on Samsara's IoT product portfolio.
- Troubleshoot and resolve customer issues of medium to high complexity.
- Partner with Enablement to author and maintain knowledge base articles.
Who you are:
- You have a B.S. in Computer Science, Engineering, or other technical fields.
- You have 6 months to 1 year of experience in support or engineering roles.
- You are bilingual in English and Spanish and comfortable with SaaS systems.
Why join us:
- Impact industries that run the world.
- Architect your own career in a hyper-growth environment.
- Be surrounded by a high-caliber team that supports each other.
Samsara
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.