Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, and customer support.
Provides on-call emergency service support and troubleshooting assistance 24/7 with up to 75% travel.

Operations:

Provides on-site support for technical issues, start-up, commissioning, training, test and repair, and preventative maintenance.
Collaborates with other FSEs and Technical Advisor team to resolve customer issues and improve processes.

Training:

Participates in and delivers on-site operator and technical training to customers.
Gains knowledge of LGC product line through trainings and staff meetings.

Problem Solving:

Takes lead and collaborates to resolve customer issues, define corrective actions, and ensure customer satisfaction.
May oversee special projects and delegate tasks to others.

LGC

LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.

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