Perform scheduled maintenance, troubleshooting, and repairs on Intuitive products within an assigned territory.
Coordinate system installations and ensure compliance with O.R. protocol and HIPAA standards.
Complete administrative duties including inventory, field activity reports, and expense reports in prescribed timeframes.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. The company employs engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Provide remote support via phone and screen sharing for Oncology and Surgery products
Document all remote support actions in Salesforce and maintain customer communication
Independently troubleshoot clinical issues and meet qualitative and quantitative targets
Brainlab revolutionized digital medical technology with software for radiosurgery and surgical navigation. Today, we employ over 2,000 people in 25 locations worldwide, fostering close-knit teams of talented, curious, and authentic people working together toward a common goal.
Provide procedural support to new robotic system sites to promote safety and effective progression.
Offer expert clinical product and technical assistance to physicians and clinical staff on Intuitive equipment during procedures.
Collaborate with US Clinical Applications Engineering and development teams to support new users and share best practices.
Intuitive is a pioneer and market leader in robotic-assisted surgery, dedicated to advancing minimally invasive care through intelligent technology. The company has been built by a diverse team of passionate individuals committed to making a difference, fostering an inclusive culture focused on growth and mutual respect.
Assist in positioning patients for MRI and CT exams.
Perform venipuncture and start IVs as needed.
Enter patient notes in RIS and support remote technologists.
SimonMed Imaging is the fastest growing outpatient radiology practice in the Nation. They offer best-in-class technology and a dedicated team of board-certified subspecialty radiologists.
Provide remote customer support for healthcare IT systems in the Americas region.
Analyze and resolve service requests for radiology systems including PACS, RIS, and cloud solutions.
Execute action plans for complex technical issues and collaborate with international customers.
Siemens Healthineers is a leader in medical technology, pushing boundaries to create better outcomes for patients globally. With over 72,000 employees across 70+ countries, they foster an inclusive culture that celebrates diversity and individuality.
Perform all general and advanced MRI procedures, supporting onsite technologists as needed.
Operate magnetic resonance scanners, select imaging techniques, and ensure accurate study documentation.
Adhere to safety protocols, perform QA/QC checklists, and communicate professionally with patients and staff.
SimonMed Imaging is the fastest growing outpatient radiology practice in the Nation. They are committed to excellence and improving patient care with a dedicated team of board-certified subspecialty radiologists.
Coordinate and deliver objective-based MR training and education support to customers, driving sales growth and customer satisfaction.
Act as a subject matter expert, providing clinical and technical guidance to internal teams and maintaining customer relationships.
Travel extensively within the Northeast US territory, supporting pre-sale through post-implementation needs.
GE Healthcare is a leading global medical technology and digital solutions innovator dedicated to improving lives. As a large organization, we foster an environment where every voice makes a difference and every difference builds a healthier world.
Perform maintenance, repairs, installations, updates, and upgrades on equipment to ensure reliable operation and customer satisfaction.
Coordinate complex malfunctions with internal departments and document technical services and error reports.
Collaborate closely with the team, technical support, production, and R&D to support service quality and customer relations.
Miltenyi Biotec develops unique solutions for biomedical research and cell and gene therapies for over 35 years, aiming to revolutionize medicine to combat cancer and other serious diseases. With more than 5,000 employees from over 75 countries, the company fosters a creative and autonomous work environment.
Provide expert onsite technical support for installation, commissioning, operation, and maintenance of cryogenic systems and equipment.
Diagnose complex mechanical, electrical, and control system issues to minimize downtime through efficient root cause analysis.
Perform preventive and corrective maintenance, including inspections, calibration, and component replacement across the Southeast region.
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. As a subsidiary of Nikkiso Company Ltd, they have over $1.5B in annual revenue and 8,000+ employees worldwide, promoting innovation, safety, and collaboration.
Provide advanced troubleshooting for medical devices, software, and connectivity issues.
Document and escalate product complaints and technical issues in a regulated environment.
Collaborate cross-functionally to improve product and customer experience.
SleepRes is a medical device startup revolutionizing sleep apnea and sleep-therapy technology. It is a small, collaborative, and agile team focused on innovation and patient impact.
Lead, coach, and develop a team of engineers through 1:1s, feedback, and career planning.
Partner with Product Owners to define, plan, and execute the roadmap with predictability.
Own agile processes, delivery metrics, and act as bridge between engineering, product, and business.
This company operates in the technology sector, focusing on software delivery and engineering excellence. It maintains a collaborative culture centered on ownership, continuous improvement, and transparency.
Provide customer support through chat, phone, and email with professionalism and empathy.
Register, monitor, and resolve inquiries, complaints, and appointments efficiently.
Collaborate with internal teams to escalate and track complex cases to resolution.
VITTA is a company specializing in customer service solutions for various partners. They operate with a fully remote team focused on delivering high-quality support and continuous improvement.
Provide clinical case coverage and train surgical teams on safe and effective device use, ensuring positive patient outcomes.
Manage inventory, perform quality control, and troubleshoot equipment during surgical procedures.
Collaborate with the commercial team to support account management, physician training, and residency education.
Calyxo, Inc. is a medical device company focused on developing innovative treatments for kidney stone disease. The company is led by experienced executives and investors with a proven track record, fostering a dynamic, diverse, and fun team atmosphere.