Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Troubleshoot and repair electric overhead cranes and hoists at customer sites, involving electrical, mechanical, and electronic systems.
Provide on-call service as part of a rotation, including after-hours support, and perform post-repair audits to ensure safety.
Collaborate with clients and facility directors to meet service needs across the United States, documenting findings and recommending corrective actions.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in more than 50 countries, we foster a diverse and inclusive culture where everyone can be themselves.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Perform installation, on-demand/scheduled service, and training for general-purpose industrial packaging equipment.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic systems, including PLCs.
Maintain effective customer relationships and document service activities in accordance with safety regulations.
Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations. With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, the company is the Transit Packaging Division of Crown Holdings, Inc. and is headquartered in Tampa, Florida.
Install, maintain, and troubleshoot scientific instrumentation at customer sites across the UK and Ireland.
Provide technical support and training to customers both onsite and remotely.
Travel frequently within the UK, Ireland, and occasionally internationally for service assignments.
Bruker develops high-performance scientific instruments and analytical solutions for life science and materials research. It is a global company focused on innovation and customer success, supporting researchers worldwide.
Install, service, or upgrade equipment onsite at customer locations.
Diagnose technical issues and troubleshoot problems to ensure equipment functionality.
Provide training and guidance to customers on proper operation and maintenance.
Quadient supports businesses of all sizes in digital transformation, unlocking operational efficiency with secure automation. With diverse teams and a focus on innovation, Quadient offers a collaborative culture.
Perform equipment startup, commissioning, and site acceptance testing at customer locations.
Assist with troubleshooting electrical and control system failures in the field.
Conduct preventive maintenance inspections and complete required service reports accurately and timely.
Mission Critical Group (MCG) offers power solutions and services, accelerating time-to-power and delivering scalable, resilient infrastructure for mission critical environments. They integrate engineering, manufacturing, modular deployment, and lifecycle services.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Perform on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Engage with customers to understand analytical workflows and tailor service offerings including training, support, and upgrades.
Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work and consumables.
PerkinElmer is a trusted leader in scientific solutions, providing analytical instruments and OneSource services to commercial, government, academic, and healthcare customers. With over 80 years of legacy and 5,000+ global employees, the company fosters an innovative and inclusive culture focused on improving health and safety.
Execute installation, commissioning, startup, and infrastructure validation activities for modular data center deployments.
Troubleshoot infrastructure issues across power, cooling, controls, monitoring, and network-connected systems.
Partner with Senior Deployment Engineers, Engineering, Manufacturing, Supply Chain, and Customer Operations teams during deployment execution.
Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. With nearly half a billion dollars in funding from top investors such as Microsoft, Founders Fund, and BlackRock, Armada is backed by collaborations including NVIDIA and Palantir.
Coordinate project timelines and logistics for equipment startups and integrated system testing across multiple concurrent projects.
Own and oversee flush and fill procedures for ThermalWorks equipment, ensuring compliance with company standards.
Serve as key point of contact for scheduling, milestone tracking, and field readiness, collaborating with project managers and field technicians.
ThermalWorks LLC provides sustainable and cutting-edge infrastructure solutions, specializing in mechanical/HVAC systems and commissioning. They are part of a collaborative ecosystem under Endeavour Energy, with a culture of innovation, flexibility, and a mission-driven team focused on positive environmental impact.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Attending maintenance visits and responding to calls within service level agreements.
Responsible for asset management and providing accurate call closure and stock reporting.
Completing all engineering paperwork and attending proactive maintenance visits.
PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that drive growth and operational efficiency. We are a global team committed to excellence, collaboration, and diversity.
Investigate the cause and origin of failures, damages, or defects in mechanical systems and components within industrial, commercial, and residential sites.
Analyze the failure of mechanical systems, determine the cause, evaluate construction quality, and review design and maintenance procedures.
Perform field investigations, lead multi-party examinations and documentation of damaged property.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.
File reports to update Service Manager of concerns and overall work that has been or is needed to be done.
Work directly with our territory sales staff offering them and all end users assistance with technical support issues.
Present Field Service training on all True product lines which include commercial and residential products and service procedures to all current service providers.
They are an equal opportunity employer. They require a company-paid physical and background check upon hire.
Configure and test systems to meet customer requirements.
Provide technical support and advocate for customers with product management.
Support firmware, software, and configuration updates, including on-site and remote services.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. With a global team of about 30,000 employees, we are lifelong learners obsessed with better.
Monitor system alerts and notifications during overnight shifts, following established troubleshooting protocols to address issues.
Execute problem-solving actions based on provided flowcharts, restart hardware systems, or escalate issues to senior engineering staff as needed.
Maintain detailed logs of alerts and actions taken, and provide flexible shift coverage including filling in for team absences or vacations.
Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Backed by top-tier investors including Khosla Ventures and Bill Gates, we are a rapidly scaling company with a culture of pragmatic optimism, excellence without ego, and proactive collaboration.
Install Tenna product trackers on mid-sized vehicles and heavy equipment.
Test trackers and equipment after installations to ensure performance and compliance with specifications.
Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
Tenna provides innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. The Tenna Team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.
Overseeing maintenance tasks on electrical systems, including transformers and control systems.
Driving troubleshooting efforts to resolve complex electrical issues.
Maintaining records of maintenance activities for compliance and continuous improvement.
Sargent & Lundy is dedicated to powering the energy transition by designing and implementing sustainable energy solutions. With a focus on innovation and reliability, we foster a collaborative culture that values excellence and employee well-being.