Perform on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Engage with customers to understand analytical workflows and tailor service offerings including training, support, and upgrades.
Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work and consumables.
PerkinElmer is a trusted leader in scientific solutions, providing analytical instruments and OneSource services to commercial, government, academic, and healthcare customers. With over 80 years of legacy and 5,000+ global employees, the company fosters an innovative and inclusive culture focused on improving health and safety.
Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Install, service, or upgrade equipment onsite at customer locations.
Diagnose technical issues and troubleshoot problems to ensure equipment functionality.
Provide training and guidance to customers on proper operation and maintenance.
Quadient supports businesses of all sizes in digital transformation, unlocking operational efficiency with secure automation. With diverse teams and a focus on innovation, Quadient offers a collaborative culture.
Provide direct support to customer inquiries and global distributors, including product information and troubleshooting.
Lead in-house and virtual technical product trainings for Sales and Support teams.
Act as the Voice of the Customer to distill and represent customer feedback to internal teams.
Parse Biosciences is a global life sciences company accelerating progress in human health and scientific research through single cell sequencing. Founded on technology from the University of Washington, the company has raised over $100 million and is used by over 3,000 labs worldwide, with a growing portfolio of products and a new headquarters in Seattle.
Build and maintain strong relationships with key internal and external stakeholders.
Identify and close new opportunities from self-generated or marketing-qualified leads.
Collaborate with team members to provide outstanding customer service and achieve the highest customer experience.
LGC Standards is a global leader in reference materials and quality assurance tools supporting analytical science in over 120 countries. As part of the LGC Group and the UK's designated National Measurement Institute, the company upholds the highest scientific standards with a focus on safer products and high-confidence decision-making.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Sell service contracts for Bruker instruments across the EMEA region, promoting LabScape comprehensive maintenance solutions.
Analyze customer needs, negotiate contracts with key accounts and third-party providers, and foster long-term partnerships.
Develop targeted sales campaigns, monitor market trends, and maintain CRM activities with administrative support.
Bruker enables scientists to make groundbreaking discoveries and develop new applications that improve quality of life through high-performance scientific instruments. With over 11,000 employees across 90 sites globally, the company fosters innovation and customer success in life sciences, applied and pharmaceutical applications, microscopy, and more.