Interpret clinical diagnostic testing results in accordance with established SOPs.
Independently draft clear, accurate clinical testing results.
Maintain expertise in clinical and technical aspects relevant to the specific position.
Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. They are a genetics-based healthcare company dedicated to open scientific exchange to understand and treat all human disease faster. At Ambry, employees are learning, challenging themselves, and having fun while collaborating with teammates through the open exchange of ideas.
Serve as a key bridge between European commercial teams, customers, and internal departments.
Advance the market presence of immunology cell separation and cell therapy/reagent product lines across Europe through strategic market insights and commercial enablement.
Support internal teams with market intelligence that informs product development, optimization, and regional strategy execution.
GenScript Biotech Corporation is a global biotechnology group committed to making humans and nature healthier through biotechnology. Founded in 2002, GenScript has a global presence across North America, Europe, Greater China, and Asia Pacific and strives to be the most reliable biotech company.
Develop databases that record and manage metadata of the genomics data files.
Develop automation solutions for genomics data file retrieval and metadata management.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Natera's team consists of statisticians, geneticists, doctors, lab scientists, business professionals, and software engineers from world-class institutions.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
You are the first point of contact for customers on IT and Business Application-related questions.
Provide a professional, efficient, and effective support service to Unit4 customers.
Investigate, process, and document application defects passed to the Application Support team.
Unit4 redefines Enterprise Resource Planning (ERP) for mid-market people-centric organizations. They provide innovative, self-driving, adaptive and intuitive software to help customers focus on meaningful work, with a culture built on trust and inclusivity.
Be the first point of contact for customer questions through email and phone.
Become a product expert and function as a first-level problem solver.
Escalate issues to the appropriate team while maintaining communication with the affected user.
Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.
Own end-to-end marketing strategy for the Clinical Diagnostics channel.
Design and execute ABM strategy for named clinical lab accounts.
Build and run partner marketing programs with Illumina, Tempus, Sophia Genetics, and ecosystem partners.
Genomenon is an AI-driven genetic intelligence company with a mission to save and improve lives by making biomedical information actionable. The team brings together scientists, clinicians, engineers, and commercial leaders who collaborate as equals and learn from one another every day.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Become an expert on Loop’s platform, ecosystem, and integrations.
Provide technical support to Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings.
Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios.
Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience ensuring customers confidence in on time arrivals, expected fits, and refunds or exchanges. They value empathy with high standards.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.