Provide direct support to customer inquiries and global distributors, including product information and troubleshooting.
Lead in-house and virtual technical product trainings for Sales and Support teams.
Act as the Voice of the Customer to distill and represent customer feedback to internal teams.
Parse Biosciences is a global life sciences company accelerating progress in human health and scientific research through single cell sequencing. Founded on technology from the University of Washington, the company has raised over $100 million and is used by over 3,000 labs worldwide, with a growing portfolio of products and a new headquarters in Seattle.
Review medical records to identify clinical information and flag missing documentation.
Coordinate medical record requests and track case pipelines to ensure timely receipt.
Support provider and patient outreach and contribute to operational improvement projects.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Deal directly with internal and external customers via telephone and electronic channels.
Track sample collection kits and answer questions regarding test status.
Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. Natera's team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, and software engineers from world-class institutions.