Work within the global Application Support team to provide direct support to customer inquiries and global distributors.
Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email).
Escalate and resolve customer troubleshooting cases to quickly provide solutions for partners in Field Application, R&D, Product Management, Manufacturing, and Sales as needed.

Qualifications and experience:

Minimum BA/BS in Chemistry, Biochemistry, Molecular Biology or Genetics.
Minimum one year of experience in a customer-facing role supporting genomics products.
Experience with next-generation sequencing platforms and library preparation, cell culture, RNA-Seq.

Working conditions:

This position is home office based with a reliable internet connection and suitable workspace.
Travel may be required occasionally for conferences, meetings, or training at company headquarters in Seattle.
Extensive computer time is required; laboratory work may be needed for trainings at HQ.

Parse Biosciences

Parse Biosciences is a global life sciences company accelerating progress in human health and scientific research through single cell sequencing. Founded on technology from the University of Washington, the company has raised over $100 million and is used by over 3,000 labs worldwide, with a growing portfolio of products and a new headquarters in Seattle.

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