VP of Professional Services

What You'll Do:

• Build a unified delivery model with repeatable methodology, resourcing, utilization, and margin discipline across EMEA and US.
• Own escalations and commercial discipline, scoping and charging for change appropriately.
• Govern the Managed Services transition with pricing discipline and a clear handoff protocol.

What Success Looks Like:

• By 90 days: Recognized escalation owner, published first cut of PS operating model and partner delivery framework.
• By 6 months: EM coaching cadence running, partner SOW tracking live, margin and utilization visible.
• By 12 months: PS operates as one function under one model, escalations cleaner, EMs visibly stronger.

What You'll Need:

• Delivery leadership from complex enterprise B2B SaaS, ideally in risk, compliance, or procurement.
• P&L ownership of methodology, resourcing, utilization, margin, and scope-to-charge discipline.
• Escalation presence: calm, credible, and firm under pressure with Global 2000 execs.

Compensation and Benefits:

• Top of market salary + bonuses and equity.
• 49 days paid time off, full benefits, retirement and wellness plans.
• Professional development support, remote workspace setup bonus, annual company offsites.