Remote Operations management Jobs • Escalation Management

Lead a high-performing team of Claims Managers and Hearing Coordinators while ensuring operational excellence across client assignments, desk volume management, and compliance oversight. You'll serve as the liaison for large client implementations and sales discussions, and act as the highest point of escalation for all UI-related inquiries before involving our teams.

Supervise a team of analysts who respond to requests directly from the Executive, Legal, and Communication teams, providing a best-in-class experience through effective stakeholder management and decisive prioritization. Handle customer escalations, model an investigative mentality, advocate for the customer, and proactively identify customer needs to strengthen trust in Coinbase.