Director of UI Claims Operations

Lead a high-performing team of Claims Managers and Hearing Coordinators while ensuring operational excellence across client assignments, desk volume management, and compliance oversight. You'll serve as the liaison for large client implementations and sales discussions, and act as the highest point of escalation for all UI-related inquiries before involving our teams. Support managers during client-facing escalations—providing strategic guidance, resolution, and maintaining a high standard of professionalism. Experian is focused on DEI, work/life balance, and development.