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Job Summary:
- The Manager leads a regional team of Experience Partners focused on delivering high-quality client outcomes and driving customer success.
- This role ensures efficient execution of service delivery practices and supports team development.
What Your Impact Will Look Like:
- Lead a small operational team of Experience Partners, ensuring daily tasks are completed efficiently and aligned with broader team objectives.
- Provide coaching, assign work, and support team development and performance tracking.
- Monitor team performance across key metrics including customer satisfaction, retention, and portfolio growth.
You Will Love This Job If You Have:
- Proven leadership in managing geographically distributed teams and multi-tiered organizational structures.
- Deep expertise in enterprise SaaS delivery, digital transformation, and public sector consulting.
- Strong communication, task delegation, and problem-solving skills.
Granicus
Granicus provides cloud-based digital solutions for government communications, website design, meeting management, records management, and digital services. They have served 5,500 government agencies and 300 million subscribers, with a remote-first culture recognized as a top workplace on BuiltIn.