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Job Summary:

  • The Manager leads a regional team of Experience Partners focused on delivering high-quality client outcomes and driving customer success.
  • This role ensures efficient execution of service delivery practices and supports team development.

What Your Impact Will Look Like:

  • Lead a small operational team of Experience Partners, ensuring daily tasks are completed efficiently and aligned with broader team objectives.
  • Provide coaching, assign work, and support team development and performance tracking.
  • Monitor team performance across key metrics including customer satisfaction, retention, and portfolio growth.

You Will Love This Job If You Have:

  • Proven leadership in managing geographically distributed teams and multi-tiered organizational structures.
  • Deep expertise in enterprise SaaS delivery, digital transformation, and public sector consulting.
  • Strong communication, task delegation, and problem-solving skills.

Granicus

Granicus provides cloud-based digital solutions for government communications, website design, meeting management, records management, and digital services. They have served 5,500 government agencies and 300 million subscribers, with a remote-first culture recognized as a top workplace on BuiltIn.

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