Shape and advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps.
Lead and oversee the delivery of complex projects, ensuring alignment with best practices and client needs.
Develop and mentor team members, fostering a high-performance culture and driving consulting excellence.
Valiantys is a consulting firm specializing in enterprise service management, Atlassian solutions, and engineering productivity. They have an international and multicultural team focused on transformation and collaboration.
Drive strategic growth and market penetration for ServiceNow solutions in Canada.
Lead and mentor a team of professionals to achieve regional revenue targets.
Cultivate strong customer relationships and ensure high-quality solution delivery.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Drive GitLab's growth in EMEA by structuring services engagements that create true partnership and shared success with customers.
Build trusted advisor relationships with technical leaders and partners to integrate professional services into account strategies.
Design and structure outcome-based professional services engagements that align GitLab capabilities to customer needs.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and improve security and compliance. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Generate and influence professional services pipeline by identifying customer needs and shaping services opportunities.
Lead consultative discovery to understand customer priorities and align services solutions to business objectives.
Develop account-level services strategies and influence complex enterprise opportunities balancing customer outcomes and commercial priorities.
Atlassian is a leading provider of collaboration and productivity software, including Jira and Confluence. With a global workforce, the company fosters a culture of innovation and customer success.
Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability and continuous improvement.
Drive service quality by managing SLA performance, backlog health, and client satisfaction.
Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes.
We partner with growing, highly regulated organizations to provide secure, dependable IT environments. We are building a team of professionals who care about quality, ownership, and continuous improvement.
Lead and manage complex enterprise-level IT engagements for SaaS-based Professional Services, ensuring exceptional customer outcomes.
Plan, organize, and oversee the full project lifecycle, including governance, schedules, budgets, and success criteria.
Build trusted relationships with executive stakeholders and manage multi-departmental operations to deliver high-quality services.
Clariti empowers governments to deliver exceptional citizen experiences. They are a remote company with a diverse team focused on inclusion and growth.
Lead end-to-end implementations for enterprise customers, owning platform configuration across Degreed solutions.
Facilitate discovery workshops that define learning strategy, AI use cases, and measurable outcomes with client stakeholders.
Mentor Implementation Consultants on platform configuration, delivery practices, and client communication.
Degreed is the leading enterprise learning system for workforce transformation, bringing together courses, videos, articles, and real-world skill insights. Named to Fast Company's World's Most Innovative Companies of 2026, Degreed is recognized for its AI-driven approach to closing the human readiness gap.
Own the portfolio as the single project manager across all managed services accounts, managing entitlements and flagging risks.
Run the delivery rhythm including ticket intake, triage, prioritization, and SLA enforcement with root-cause analysis.
Build the operating model, lead the team, and bridge with Product, Engineering, and Customer Success.
Certa is the AI-first third-party operating system for enterprises to manage vendor risk, compliance, and ESG. We've processed over 10 million entities for 100,000+ users across 120+ countries, backed by top venture firms.
Build a unified delivery model with repeatable methodology, resourcing, margin discipline, and quality gates across EMEA and US.
Own escalations and commercial discipline, scoping changes and holding the line without damaging relationships.
Formalize partner delivery with SOWs, change orders, and new-business tracking, ensuring quality across every partner-led engagement.
Certa is the AI-first third-party operating system. Enterprises use its no-code platform to onboard, assess, and monitor vendors across risk, compliance, and ESG, processing over 10 million entities for 100,000+ users in 120+ countries, backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
Lead strategic customer engagements to operationalize Atlassian's Strategy Collection for enterprise adoption.
Provide executive advisory on strategy, architecture, governance, and transformation programs.
Define reusable methodologies, maturity models, and field guidance to scale adoption across regions and teams.
Atlassian creates software products that help teams collaborate and unleash their potential. The company operates globally with a distributed-first culture, hiring in countries where it has legal entities, and values diversity and inclusion.
Lead the delivery of complex product development programs driving growth and operational excellence.
Champion AI-native ways of working, using AI tools to accelerate program delivery and surface insights.
Establish governance frameworks and communication strategies to keep stakeholders informed and engaged.
ServiceNow is an AI platform company that helps businesses automate workflows and drive reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.
Lead global end-user technology support strategy and ensure an exceptional IT experience for all employees.
Serve as the primary liaison between business stakeholders and global IT service partners.
Drive continual service improvement initiatives and enhance customer satisfaction across all user-facing IT services.
Celerion is committed to swift, exceptional clinical research through translational medicine. We use our experience, agility, and innovative research strategies to help get drugs to market faster.
Set technical direction on enterprise ServiceNow projects and see that vision through from concept to delivery.
Lead design and technical workshops, own technical deliverables end to end, and help shape solutions that support clients and the business.
Stay ahead of the curve on ServiceNow's evolving platform and be a trusted voice in pre-sales and technical strategy.
An Elite ServiceNow Partner specializing in Customer (CSM/FSM) and Creator Workflows (AppEngine). The company is a virtual team throughout the United States with headquarters in Virginia, devoted to doing the right thing for clients and team by leading with a human-first culture.
Lead architecture and strategic advisory for clients, translating business strategies into scalable ServiceNow solutions.
Guide international companies in digital transformation of IT and enterprise service processes.
Act as trusted advisor to C-level stakeholders and central point of contact.
Devoteam is a European consulting firm specializing in ServiceNow-based digital transformations. They have over 500 tech experts and 200 certified consultants, fostering an agile and collaborative culture.