Own the portfolio as the single project manager across all managed services accounts, managing entitlements and flagging risks.
Run the delivery rhythm including ticket intake, triage, prioritization, and SLA enforcement with root-cause analysis.
Build the operating model, lead the team, and bridge with Product, Engineering, and Customer Success.
Certa is the AI-first third-party operating system for enterprises to manage vendor risk, compliance, and ESG. We've processed over 10 million entities for 100,000+ users across 120+ countries, backed by top venture firms.
Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability and continuous improvement.
Drive service quality by managing SLA performance, backlog health, and client satisfaction.
Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes.
We partner with growing, highly regulated organizations to provide secure, dependable IT environments. We are building a team of professionals who care about quality, ownership, and continuous improvement.
Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads, driving accountability for delivery quality and customer satisfaction.
Oversee delivery execution across networking and security engagements, ensuring scope adherence, technical quality, and proactive risk management.
Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, staffing alignment, and delivery readiness.
Myriad360 is a technology services company specializing in enterprise networking, cybersecurity, and infrastructure solutions. Consistently listed among Inc & Crain's 'Best Places to Work', they foster an inclusive culture with accessible leadership and a focus on employee development.
Manage delivery of contracted services to large Provider Healthcare clients, ensuring SLAs and KPIs are met or exceeded.
Build and maintain strong client relationships, provide day-to-day advice, and identify sales opportunities for account executives.
Handle customer escalations, conduct monthly service reviews, and remain informed on technical design and customer environments.
We are the multicloud solutions experts, combining our expertise with leading technologies across applications, data, and security to deliver end-to-end solutions. We attract world-class talent and are named a best place to work by Fortune, Forbes, and Glassdoor.
Manage a group of assigned work requests and business process consulting projects.
Deliver webinars and workshops on ITIL, Project Portfolio Management, and Conversational AI.
Act as a solutions architect and assist clients with best practices for TeamDynamix adoption.
TeamDynamix provides technology solutions for IT service management, project portfolio management, and AI & automation. The company is remote-first with a flat structure and values diversity and inclusion.
Lead global end-user technology support strategy and ensure an exceptional IT experience for all employees.
Serve as the primary liaison between business stakeholders and global IT service partners.
Drive continual service improvement initiatives and enhance customer satisfaction across all user-facing IT services.
Celerion is committed to swift, exceptional clinical research through translational medicine. We use our experience, agility, and innovative research strategies to help get drugs to market faster.
Drive strategic growth and market penetration for ServiceNow solutions in Canada.
Lead and mentor a team of professionals to achieve regional revenue targets.
Cultivate strong customer relationships and ensure high-quality solution delivery.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Provide strategic direction and support to professional services teams, fostering collaboration and continuous improvement.
Build relationships with clients, internal teams, and vendors to ensure successful implementations and integrations.
Manage budgets, resources, and process optimization to drive operational excellence and customer satisfaction.
Mitratech provides technology solutions for Corporate Legal, Compliance, Governance, and HR teams. The company fosters a culture of ownership, transparency, and continuous improvement, with employees balancing individual excellence with teamwork.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.
Manage deployment plans and coordinate with business teams to ensure successful delivery of technical initiatives.
Drive multiple workstreams simultaneously, identifying risks and mitigating issues to keep projects on track.
Report on activities, outcomes, risks, and blockers to stakeholders, ensuring clear communication across multidisciplinary teams.
Eurofins Scientific is an international life sciences company providing analytical testing services to make life and the environment safer. With about 63,000 staff across 950 labs in 60 countries, the company is dedicated to testing services and corporate responsibility, embracing diversity and inclusion.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Support service onboarding, customer management, and governance forums driving continual improvement.
Handle major incidents, supplier coordination, and service reviews presenting performance and improvement plans.
Manage financials, risk, compliance, and business development to achieve customer satisfaction and operational excellence.
Version 1 provides technology and transformation solutions, partnering with global leaders like Microsoft, AWS, and Oracle to drive customer success. With over 3,300 employees and a revenue of €350/£300m, the company is recognized as a Great Place to Work, emphasizing a values-driven culture and employee wellbeing.
Lead, coach, and develop a team of Software Implementation Consultants through performance management, mentoring, and operational leadership.
Own consulting delivery performance by overseeing customer engagements, managing risks, and supporting escalations to ensure successful outcomes.
Drive process improvement and AI-enabled opportunities to improve efficiency, scalability, and customer experience.
PointClickCare is a healthcare technology company providing software solutions for payer, provider, and convener organizations. They focus on delivering customer implementations and advisory services, scaling a high-performing consulting organization with a culture of accountability, innovation, and customer success.
Responsible for all aspects of contract delivery including finance, quality, people, and client.
Ensure contracts achieve agreed budget targets and coordinate resources for current and future contracts.
Maintain excellent attendance levels and drive best practice within the team, acting as an ambassador.
NEC Software Solutions develops software for public services, including emergency dispatch, family support, and transport management. With over 3,000 employees, they collaborate with governments and public institutions to drive innovation and efficiency.
Manage assigned technical projects, guiding teams on Agile/Scrum practices to deliver client value.
Remove impediments, build trust, and facilitate decision-making and conflict resolution.
Ensure project completion on schedule, within budget, and to quality standards while managing client expectations.
AHEAD builds platforms for digital business by integrating cloud infrastructure, automation, analytics, and software delivery. They prioritize a culture of belonging, diversity, and equal opportunity for all employees.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Shape and advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps.
Lead and oversee the delivery of complex projects, ensuring alignment with best practices and client needs.
Develop and mentor team members, fostering a high-performance culture and driving consulting excellence.
Valiantys is a consulting firm specializing in enterprise service management, Atlassian solutions, and engineering productivity. They have an international and multicultural team focused on transformation and collaboration.
Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management.
Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an equal opportunity employer fostering an innovative and inclusive culture.
Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events using their critical event management technology. They are part of a larger organization with offices worldwide, offering a collaborative culture where team members pitch in for customer success.