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US

  • Manage delivery of contracted services to large Provider Healthcare clients, ensuring SLAs and KPIs are met or exceeded.
  • Build and maintain strong client relationships, provide day-to-day advice, and identify sales opportunities for account executives.
  • Handle customer escalations, conduct monthly service reviews, and remain informed on technical design and customer environments.

EPIC ServiceNow Cloud ITIL Healthcare IT

20 jobs similar to Service Delivery Manager - Healthcare

Jobs ranked by similarity.

US

  • Lead and develop a strategic Cloud and Managed Services team to support business growth and operational excellence.
  • Define and execute the roadmap for deployment automation, platform engineering, and cloud operations.
  • Partner with cross-functional teams to drive customer success, incident management, and program governance.

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with their leading FHIR-based data liberation platform. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024 and focus on respect, inclusion, and diversity.

Colombia Brazil

  • Own end-to-end delivery of managed services engagements, ensuring service commitments, SLAs, and quality targets are consistently met.
  • Run the operating cadence across cross-functional service teams, managing releases, enhancements, and change requests while protecting stability.
  • Serve as the primary delivery contact for clients, building trusted relationships through transparency and clear communication.

Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers integrated into enterprise operations. Founded in 2009 with delivery centers in Canada, the US, Eastern Europe, and Latin America, the company's teams average 15+ years of experience and emphasize speed, detail, and shipping.

United States

  • Conducts in-depth analysis of workflows, data collection, and technical issues related to Epic software, performing design, build, testing, and maintenance.
  • Provides tier-2 support for application incidents, including 24/7 on-call coverage, and develops requirements and test cases for new or enhanced functionality.
  • Acts as a role model in projects, works independently 100% of the time, and promotes teamwork within and across teams.

Presbyterian Healthcare Services is a not-for-profit healthcare system improving the health of patients, members, and communities in New Mexico. Founded in 1908, it is the state's largest private employer with nearly 14,000 employees, including over 1,600 providers and 4,700 nurses, serving more than one in three New Mexicans.

US

  • Analyze, design, implement, and maintain complex Epic Home Care systems to improve clinical care and patient management.
  • Lead complex initiatives, mentor team members, and ensure outstanding end-user support.
  • Manage multiple projects and collaborate with clinical and operational leaders.

Cincinnati Children's Hospital Medical Center is a leading pediatric healthcare organization dedicated to making children's health better. It is a top 10 children's hospital in the nation with over 15 years of recognition, employing thousands and consistently ranked among America's best large employers.

US

  • Lead, coach, and develop a team of Software Implementation Consultants through performance management, mentoring, and operational leadership.
  • Own consulting delivery performance by overseeing customer engagements, managing risks, and supporting escalations to ensure successful outcomes.
  • Drive process improvement and AI-enabled opportunities to improve efficiency, scalability, and customer experience.

PointClickCare is a healthcare technology company providing software solutions for payer, provider, and convener organizations. They focus on delivering customer implementations and advisory services, scaling a high-performing consulting organization with a culture of accountability, innovation, and customer success.

US 3w PTO

  • Manage the outsourced MSP relationship and oversee IT strategy, infrastructure, and operational readiness for rapid national expansion.
  • Lead IT deployment and support for new infusion center openings, ensuring scalable workflows and compliance with HIPAA and cybersecurity standards.
  • Partner cross-functionally with Operations, Finance, and Clinical teams to maintain enterprise IT processes and security.

Local Infusion is the fastest growing infusion provider in the United States, transforming specialty infusion care through patient-centered services and proprietary AI-driven technology. It is an early-stage, remote-first startup with hundreds of future ambulatory infusion center sites, fostering a respectful, upbeat culture that values work-life balance.

US Unlimited PTO

  • Manage end-to-end delivery of multiple large-scale projects, ensuring timelines, scope, and quality are consistently achieved.
  • Coordinate closely with Client Delivery Managers to translate client requirements into delivery objectives, milestones, and dependencies.
  • Apply standard project management practices across Schedule, Risk, Communications, and Stakeholder Management to improve delivery predictability and transparency.

Abacus Insights transforms how data works for health plans by breaking down data silos to create a single, trusted data foundation that powers better decisions. Backed by $100M from top investors, they are a bold, curious, and collaborative team embracing AI and automation to drive innovation.

$170,000–$185,000/yr
US

  • Lead, coach, and develop a team of Project Managers and Senior Project Managers for enterprise healthcare technology implementations.
  • Own delivery outcomes across your team’s portfolio, ensuring projects are delivered on time, within scope, and within budget.
  • Partner cross-functionally with Delivery, Customer Success, Product, Technology and Operations to align priorities and optimize team utilization.

HealthEdge is a healthcare technology company delivering enterprise software solutions for healthcare. It operates with a remote-first policy and fosters a culture of accountability, transparency, and customer-focused execution.

$120,000–$175,000/yr
United States

  • Lead and develop a team of managers overseeing multi-disciplinary project and implementation teams across healthcare product lines.
  • Set strategy for project planning, staffing, and resource allocation to deliver professional services meeting revenue, utilization, and customer satisfaction goals.
  • Guide implementations through complex clinical environments including EHR integrations and healthcare payment systems.

Illumia is an industry leader in bringing integrated technology solutions to education, healthcare, and business campuses worldwide. The company fosters a culture of integrity, respect, and continuous personal development with an entrepreneurial spirit.

$100,000–$120,000/yr
US

  • Lead day-to-day communication for assigned health plan clients
  • Manage requests and deliverables with tight tracking
  • Coordinate outreach, scheduling, field ops, reporting

$137,700–$241,000/yr
North America

  • Manage end-to-end delivery of projects, ensuring on-time and on-budget results using ServiceNow's NowCreate methodology.
  • Lead the delivery team, collaborate with partners, and handle governance, risk, and financials.
  • Serve as the single point of contact for customer collaboration and mentor team members to achieve engagement goals.

ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a focus on AI-native culture, the company fosters an environment where technology and talent are unstoppable together.

Canada

  • Lead multiple market ready health care solutions and services launch projects simultaneously.
  • Mobilize cross-functional efforts to define strategies, develop tools, and execute programs for world class solutions.
  • Manage launches from early access pilots to commercial availability, maximizing customer time-to-value and company time to revenue.

PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.

Canada

  • Manage e-commerce project delivery and multi-market rollouts within a SAFe framework.
  • Drive day-to-day delivery across web performance, security, and test automation.
  • Collaborate with business, technical, and vendor teams to align priorities and unblock delivery.

Valtech is an experience innovation company that helps brands unlock new value through data, AI, creativity, and technology. They work with leading global brands like L'Oréal, Mars, Audi, and P&G, fostering a culture of share, care, and dare.

US

  • Lead delivery of complex technology and AI-enabled programs across data, apps, integrations, and security in a regulated healthcare environment.
  • Manage project plans, resources, budgets, risks, dependencies, and milestones across multiple concurrent initiatives.
  • Drive cross-functional stakeholder engagement, executive communication, and ensure compliance with HIPAA and PHI standards.

Curana Health is a national leader in value-based care for older adults, offering senior living and skilled nursing solutions including primary care and Medicare Advantage plans. Founded in 2021, the company serves 200,000+ seniors across 1,500+ communities in 32 states with over 1,000 employees and was ranked #147 on the Inc. 5000 list.

$254,500–$445,400/yr
North America

  • Lead a team of Product Managers to define and develop the next generation of cloud infrastructure platform and automations.
  • Drive product roadmap and deliver innovation by collaborating closely with various product lines and teams.
  • Interface with internal departments to deliver highly reliable and easy-to-use solutions that enhance business efficiency.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. It is a large company with an AI-native culture where technology and talent are unstoppable together.

$113,000–$188,000/yr
US

  • Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
  • Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
  • Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.

Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.

$130,100–$207,900/yr
US

  • Partner with sales directors and digital reps to engage hospital IT stakeholders and drive digital solution implementation.
  • Lead technical presentations to accelerate approval and adoption of digital solutions across IDNs and hospitals.
  • Synthesize customer feedback to influence product roadmap and ensure sustained value from digital solutions.

Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. With over 25 years of experience and a diverse team, they foster an inclusive culture focused on innovation and mutual respect.

US

  • Lead ServiceNow platform implementation consulting engagements, driving process definition and improvement.
  • Collaborate with engagement managers and technical leads to ensure project success.
  • Serve as a liaison between clients and technical teams, creating documentation and promoting continuous improvement.

Sigital is a ServiceNow Premier Partner helping organizations align their IT services and operations management strategies with business needs. We are a fast-growing professional services company offering a remote, collaborative work environment.

$125,000–$165,000/yr
US Unlimited PTO

  • Design, scale, and operate resilient, cloud-native infrastructure in AWS with a strong emphasis on EKS, IAM, RBAC, and modern security-first practices.
  • Build and optimize CI/CD pipelines with GitHub Actions and GitHub Advanced Security, enabling velocity without compromising safety.
  • Own observability across the stack using Datadog (metrics, logging, alerting, and tracing).

DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare is committed to an inclusive workplace where diversity drives innovation.

$85,000–$119,000/yr
US

  • Drive customer success, retention, and expansion across a portfolio of Telehealth accounts at hospitals and health systems.
  • Build trusted relationships with executive, clinical, and operational stakeholders to understand goals and drive adoption.
  • Lead commercial discussions for renewals, growth, and expansion while collaborating with cross-functional teams.

Eko builds AI and digital tools for healthcare providers to detect heart and lung disease. With strong venture capital backing and over 8 FDA clearances, the company has a mission-driven, diverse team and is recognized as a top health tech company by TIME.