Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.
Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.
Oversee strategic customers throughout their implementation journeys.
Partner with account executives and solution engineering to scope and price services.
Project manage implementation programs for our largest customers.
AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.
Build and expand client relationships across all levels, including C-Suite, to drive value and adoption.
Develop joint success plans with shared metrics and facilitate Executive Business Reviews.
Collaborate cross-functionally to maximize retention, growth, and act as a Trusted Advisor.
PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a founder-led, privately held firm, it serves over 30,000 provider organizations and is recognized as one of Canada's Most Admired Corporate Cultures.
Manage and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer executive leadership.
Provide early warning and turnaround strategies focusing on customer health and churn mitigation.
PointClickCare provides cloud-based software solutions for the acute and long-term post-acute care markets, helping care providers manage vulnerable populations. The company is a SaaS/tech employer with a focus on customer success and employee collaboration in a remote environment.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Serve as main point of contact for all cross-functional communications during new customer implementations.
Lead technical launch operations, troubleshooting, and systems optimization for seamless client transitions.
Collaborate with teams like Sales, Customer Success, and Marketing to refine launch processes and ensure on-time launches.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered over 15 million sessions of mental health care and published more than 35 peer-reviewed studies.
Own the code block expansion calendar, tracking production, review, and shipping timelines.
Coordinate across clinical leads, protocol specialists, and engineering to sequence dependencies and meet throughput targets.
Manage the policy change queue, ensuring updates are published within SLA, and run weekly CoE standups.
Hike Medical is building the defining company in musculoskeletal care, combining AI, robotics, and healthcare to produce custom 3D-printed orthotics and automate DME workflows. With $22M raised from top-tier investors and a $50M run rate goal by 2026, they run a fast, results-first, high-ownership culture out of their SF Rincon Hill office.
Leads end-to-end project management for strategic revenue cycle access initiatives, including scope definition, timelines, and stakeholder alignment.
Develops KPIs and dashboards to track access operations performance and supports data-driven decision-making for growth and revenue integrity.
Translates strategic objectives into operational plans and manages concurrent high-impact projects across multiple locations.
VCU Health is an academic medical center and health system that provides comprehensive care, research, and education. It includes multiple hospitals, a cancer center, and over 800 physicians, with a focus on innovation and discovery.
Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.
Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
Lead solution deployments with clear project plans, milestones, and risk mitigation.
Leverage impact metrics to demonstrate ROI and support customer expansion.
Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.
Manage operational initiatives for channel growth, including pipeline automation and provider credentialing.
Serve as the central point of contact for project updates, issue resolution, and escalation management across teams.
Collaborate cross-functionally with Product, Engineering, Clinical, and Sales to drive seamless client experiences.
Maven is the world's largest virtual clinic for women and families, providing digital support for fertility, maternity, parenting, and menopause. With over 2,000 employer clients and $425 million in funding, Maven has been recognized as a top innovator and workplace by Time, CNBC, and Fortune.
Define and govern project implementation methodology, quality standards, and continuous improvement for delivered projects.
Oversee account projects from managerial perspective and personally manage projects as an individual contributor.
Serve as an escalation point for customers and drive long-term customer satisfaction.
NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse in AI, cloud, and digital, consistently recognized as a market leader.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Lead end-to-end program management for VA Office of Suicide Prevention sprint initiatives.
Serve as primary contractor point of contact for VA stakeholders, facilitating meetings and reporting.
Monitor program scope, schedule, and budget; develop risk mitigation strategies.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, they employ 300+ nationwide and focus on applying technology and human-centered services to optimize mission delivery.
Own the full project lifecycle from scoping through go-live and handover, running project boards and working groups with clear reporting.
Lead discovery and design workshops with clinical, administrative, and IT stakeholders to map workflows and define future state using Lyrebird.
Coordinate technical implementation across engineering, customer IT, integration teams, and third-party suppliers, managing configuration to fit local processes.
Lyrebird Health automates clinicians' time-consuming tasks to improve healthcare quality and accessibility. Thousands of clinicians across multiple disciplines use Lyrebird daily in environments where accuracy, safety, and time matter deeply, building trust and reducing cognitive load.
Understand company strategy and connect it to product strategy, becoming the product expert for the Advanced Insights module.
Work on business intelligence reports, delivering new features and enhancements to improve usability and customer outcomes.
Serve as the voice of the customer to a scrum team, maintaining a prioritized backlog and contributing to roadmap development.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform, which serves over 30,000 provider organizations. The company is founder-led, privately held, reinvests heavily in R&D, and has been recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives.
Own and manage integrated workback plans, UAT programs, and phased rollouts with cross-functional teams.
Coordinate readiness activities, stakeholder communication, and executive reporting to ensure successful program delivery.
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. They are headquartered in Bellevue, Washington, with a strong presence across the U.S., and their team is bold, smart, agile, and fun.
Lead, coach, and develop a team of Project Managers and Senior Project Managers for enterprise healthcare technology implementations.
Own delivery outcomes across your team’s portfolio, ensuring projects are delivered on time, within scope, and within budget.
Partner cross-functionally with Delivery, Customer Success, Product, Technology and Operations to align priorities and optimize team utilization.
HealthEdge is a healthcare technology company delivering enterprise software solutions for healthcare. It operates with a remote-first policy and fosters a culture of accountability, transparency, and customer-focused execution.
Support product operations and enhancement by optimizing processes and monitoring performance.
Manage projects and milestones, tracking progress and dependencies to keep work moving forward.
Define product requirements with focus on business and customer needs, maintaining documentation.
Evio is a pharmacy solutions company founded by health plans to transform medication access and affordability. The company serves over 20 million members and values empathy, diversity, and transparency in its culture.
Lead complex program and project management activities for the VHA Specialty Care Program Office, ensuring successful planning, execution, and closeout of initiatives.
Develop and maintain detailed project plans, integrated master schedules, risk registers, and performance dashboards aligned with VHA strategic priorities.
Facilitate coordination across interdisciplinary teams and federal stakeholders to meet program milestones on time, within scope, and in compliance with federal requirements.
Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. Founded in 2012, the company supports over a dozen agencies with 300+ employees nationwide.