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Role Summary:
- Manage customer relationships for telehealth accounts in hospitals and health systems.
- Drive adoption, satisfaction, and expansion of Eko's telehealth platform.
Essential Functions:
- Own renewal, retention, and expansion outcomes across a portfolio of strategic accounts.
- Lead commercial discussions on renewals, pricing, and contract expansion.
- Partner with internal teams to ensure customer success and product improvement.
Qualifications:
- 5+ years of experience in customer success or account management in healthcare SaaS.
- Strong understanding of healthcare workflows and enterprise implementation dynamics.
Eko Health
Eko builds AI and digital tools for healthcare providers to detect heart and lung disease. With strong venture capital backing and over 8 FDA clearances, the company has a mission-driven, diverse team and is recognized as a top health tech company by TIME.