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Roles & Responsibilities:
- Support new service onboarding, service acceptance, and transition into BAU support.
- Manage customer escalations, issues, problems, risks, and service requirements as the primary point of contact.
- Chair operational and service governance forums, driving actions and continual improvement across stakeholders.
Qualifications, Essential Skills and Experience:
- Significant experience in Service Delivery Management within UK Government or regulated environments.
- Eligible for UK SC Clearance with experience in secure environments.
- ITIL v4 certified with strong skills in Service Design, Operations and Transition.
Why Version 1?:
- Quarterly Performance-Related Profit Share Scheme.
- Flexible/remote working with understanding of life events.
- Educational assistance and incentivised certifications.
Version 1
Version 1 provides technology and transformation solutions, partnering with global leaders like Microsoft, AWS, and Oracle to drive customer success. With over 3,300 employees and a revenue of €350/£300m, the company is recognized as a Great Place to Work, emphasizing a values-driven culture and employee wellbeing.