Lead Service Delivery Manager

Key Responsibilities:

• Manage delivery of managed services in line with contract expectations and foster mature client relationships.
• Track key metrics, identify corrective actions, and ensure SLAs are consistently achieved.
• Ensure accurate invoices, reports, and team tools, and proactively manage risks.

Technical Qualifications:

• Experience in managed services delivery, especially in technology and IT services.
• Strong knowledge of ITIL, ITSM tools, incident management, and contract financials.
• Ability to analyze data to draw meaningful inferences and formulate action plans.

Professional Qualifications:

• Resilient in ambiguous situations, skilled at managing risks and conflicts.
• Strong listener and leader who drives results through influence and collaboration.
• Able to work autonomously while empowering teams to deliver exceptional value.

About Thoughtworks:

• We are a leading technology consultancy with a global community of supportive colleagues.
• For over 30 years, we have pushed boundaries by solving complex business problems with technology.
• We value continuous learning and offer interactive development programs to support your career growth.