Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.
Scope custom technical projects, build solutions, and coordinate with teams to deliver for clients.
Define platform architecture, facilitate integrations, and ensure successful deployment for strategic accounts.
Design tools to automate solutions and create repeatable processes to improve project quality.
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, they have raised $240 million with 400+ team members across North America and EMEA.
Lead scoping and discovery calls to document client design requirements and prepare Statements of Work.
Manage and implement multiple customer projects from kickoff to user acceptance testing and signoff.
Work with clients' technical teams to facilitate integration, provide custom solutions, and advise on configuration options.
Unbounce is a software company that provides a platform for building and optimizing landing pages. They are a remote-first team that values individuality and fosters an inclusive culture where employees can bring their full selves to work.
Design and oversee technical solutions for clients, taking ownership of projects to ensure successful completion.
Lead and coordinate development team efforts, including providing constructive feedback and driving solutioning conversations.
Work independently as an individual contributor while also guiding the team, with expertise in ServiceNow platform cross-functionality.
Sigital is a ServiceNow Premier Partner that helps organizations align their IT Services and Operations Management strategy with their business and service delivery needs. It is a fast-growing professional services business with a focus on delivering high-quality ServiceNow solutions.
Provide input to the writing of proposals and Statements of Work.
Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables.
Assist with assessment and design of solutions.
Veeam is the Data and AI Trust Company, helping organizations secure and manage their data and AI. With over 550,000 customers and offices in 30+ countries, Veeam fosters a culture of growth and innovation.
You will deliver ongoing technical configuration, enhancement, and optimization work across client environments.
You will apply deep platform expertise to implement enhancements and resolve complex configuration issues.
You will collaborate with Client Success and Product teams to translate technical needs into practical solutions.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. The company is an equal opportunity employer with a focus on client success and diversity.
Manage a portfolio of multiple projects, overseeing deliverables and proactively identifying risks.
Serve as the primary escalation point and ensure alignment across internal and external teams.
Contribute to scale efforts by establishing and improving implementation management processes and best practices.
Trunk Tools is an AI company revolutionizing the construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, they are scaling fast and entering a period of hypergrowth.
Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.
AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.
Manage strategic technical relationships with enterprise retail partners to ensure successful adoption and integration of digital solutions.
Serve as a trusted advisor, translating business challenges into technical opportunities and driving measurable outcomes.
Collaborate cross-functionally with Product, Sales, Analytics, and Engineering teams to align partner needs with product priorities.
Our partner company provides innovative digital solutions for leading retail organizations. They foster a collaborative, remote-first culture that values ownership, transparency, and continuous learning.
Set technical direction on enterprise ServiceNow projects and see that vision through from concept to delivery.
Lead design and technical workshops, own technical deliverables end to end, and help shape solutions that support clients and the business.
Stay ahead of the curve on ServiceNow's evolving platform and be a trusted voice in pre-sales and technical strategy.
An Elite ServiceNow Partner specializing in Customer (CSM/FSM) and Creator Workflows (AppEngine). The company is a virtual team throughout the United States with headquarters in Virginia, devoted to doing the right thing for clients and team by leading with a human-first culture.
Lead the delivery of complex product development programs driving growth and operational excellence.
Champion AI-native ways of working, using AI tools to accelerate program delivery and surface insights.
Establish governance frameworks and communication strategies to keep stakeholders informed and engaged.
ServiceNow is an AI platform company that helps businesses automate workflows and drive reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.
Drive program management for IT operations at customer sites using Veeva's R&D SaaS solutions.
Act as primary liaison managing communication between managed services, stakeholders, and third parties.
Oversee release management programs including resource planning, tracking, and forecasting for continuous improvement.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history with over $3B in revenue, we foster a culture of inclusion and employee success through our Work Anywhere model.
Provide day-to-day management to a team of OnePACS Technical Account Managers and Application Analysts.
Drive team development, including hiring, onboarding, career development, and performance management.
Lead, coach, and empower the TAM and AA teams to succeed and adopt best practices.
Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software. The company values teamwork and offers flexible work arrangements, comprehensive benefits, and ownership opportunities.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Serve as the primary technical liaison for customers, ensuring successful adoption and optimization of security solutions.
Provide advanced technical support and collaborate with product and engineering teams to resolve complex customer issues.
Conduct technical account reviews, onboarding sessions, and training to drive customer success and product adoption.
The company is a cybersecurity firm that helps organizations maximize the value of advanced security solutions. It is a fast-growing, remote-first company with a culture centered on collaboration, growth, and employee empowerment.
Ensure excellent partner and customer satisfaction by meeting or exceeding operational KPIs.
Develop and execute career growth plans for team members through coaching and performance feedback.
Lead internal and external escalations, ensuring rapid issue resolution and root cause analysis.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture and a strong commitment to global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.
Partner with stakeholders to gather and document business and technical requirements, supporting the full product lifecycle.
Facilitate Agile ceremonies and manage Azure DevOps boards to drive iterative delivery.
Analyze data integrations and system processes to identify improvement opportunities and mitigate project risks.
BRMi is a technology consulting firm that partners with businesses to deliver enterprise technology solutions. They foster a collaborative culture focused on innovation and quality, with a workforce that supports remote and hybrid work arrangements.
Lead and mentor a team of technical implementation leads and software developers to deliver complex healthcare interoperability solutions.
Provide hands-on technical leadership throughout the implementation lifecycle, including solution design, troubleshooting, and operational readiness.
Collaborate with cross-functional teams to ensure scalable customer solutions and drive process improvements.
Smile Digital Health provides a FHIR-based data liberation platform for healthcare data exchange. The company ranked #19 on Deloitte's Technology Fast 50 for 2024 and fosters a culture of respect and inclusion.
Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules.
Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric.
Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs.
Kelly Services is a global workforce solutions provider connecting talent with companies. They are a large organization focused on staffing and recruitment, with a culture emphasizing collaboration and innovation.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.