Similar Jobs
See allManager, Technical Support
Twilio
India
Java
SQL
RESTful APIs
Technical Support Expert 2
Twilio
Colombia
Customer Support
Email
REST API
Technical Account Manager
Twilio
Colombia
RESTful APIs
Java
Node.js
Manager, Personalized Support
Twilio
Colombia
SaaS
Customer Experience
Data Analysis
Technical Manager (Implementations & Delivery)
Smile Digital Health
US
Java
REST APIs
SQL
Responsibilities:
- Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs.
- Develop and execute career growth plans for team members, providing regular coaching and mentoring.
- Lead internal and external escalations, including Support Duty Manager escalations.
Qualifications:
- 10+ Years of relevant experience, minimum 4+ years in people management.
- Strong knowledge of Java, SQL, RESTful technology, and cloud solutions.
- Ability to put yourself in the customer’s shoes and demonstrate dedication through coaching.
Benefits:
- Competitive pay, generous time off, ample parental and wellness leave.
- Healthcare, retirement savings program, and much more.
- Offerings vary by location; Twilio promotes volunteering and donation efforts.
Twilio
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture and a strong commitment to global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.