Serve as the first point of contact for clients, resolving issues and answering questions with care and efficiency. Oversee the support queue, ensuring timely responses, and coordinate across teams in order to deliver a best-in-class support experience. The ideal candidate is technically savvy, organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.
Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.