Senior Technical Account Lead

About the Role:

• Own strategic technical relationships with enterprise retail partners, ensuring successful adoption and ongoing value from digital solutions.
• Develop tailored technical strategies and partnership plans to address client challenges and identify growth opportunities.
• Lead onboarding initiatives and strategic projects from planning through delivery.

Key Responsibilities:

• Manage and develop trusted technical relationships with a portfolio of enterprise retail partners.
• Serve as a strategic advisor, helping partners adopt solutions effectively and achieve their business objectives.
• Represent partner needs internally by translating business requirements into clear technical priorities.

Qualifications:

• 5+ years of experience in technical account management, client services, or a similar client-facing role.
• Proven experience managing projects involving both internal teams and external partners.
• Strong business acumen and ability to translate business challenges into practical technology solutions.

What We Offer:

• Competitive base salary of $110,000 CAD with eligibility for a sales incentive plan.
• Remote-first work environment with flexibility to work from anywhere in Canada.
• Inclusive and collaborative culture with opportunities for continuous learning and career development.