Source Job

$130,000–$140,000/yr
US

  • Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives.
  • Facilitate engagement cadences, develop project plans, and coordinate technical resources to maintain delivery momentum.
  • Surface delivery risks early, monitor services utilization, and partner with sales to align engagements with account priorities.

Project Management Technical Program Management Stakeholder Management SaaS Data Platforms

20 jobs similar to Service Delivery Manager

Jobs ranked by similarity.

$100,000–$150,000/yr
US

  • Lead end-to-end delivery of complex technical programs across IT, Product, Data, and Business Operations.
  • Design and implement delivery processes and workflows to improve predictability and scale.
  • Manage cross-functional alignment, risks, and governance to ensure on-time delivery.

Shield AI is a venture-backed defense-tech company founded in 2015, dedicated to protecting service members and civilians with intelligent systems. With offices across the U.S., Europe, the Middle East, and Asia-Pacific, the company fosters a culture of innovation and mission-driven collaboration.

Global 10w PTO

  • Own the portfolio as the single project manager across all managed services accounts, managing entitlements and flagging risks.
  • Run the delivery rhythm including ticket intake, triage, prioritization, and SLA enforcement with root-cause analysis.
  • Build the operating model, lead the team, and bridge with Product, Engineering, and Customer Success.

Certa is the AI-first third-party operating system for enterprises to manage vendor risk, compliance, and ESG. We've processed over 10 million entities for 100,000+ users across 120+ countries, backed by top venture firms.

$40–$60/hr
US

  • Support the Engagement Manager in planning and executing customer onboarding and implementation projects.
  • Own project timelines, task boards, and status reporting across multiple concurrent engagements.
  • Coordinate between internal teams and external stakeholders to ensure smooth delivery.

Nanonets builds AI agents that automate complex business processes like accounts payable and order management. They are a fast-growing company that values accuracy and efficiency, serving global enterprises.

US

  • Provide strategic direction and support to professional services teams, fostering collaboration and continuous improvement.
  • Build relationships with clients, internal teams, and vendors to ensure successful implementations and integrations.
  • Manage budgets, resources, and process optimization to drive operational excellence and customer satisfaction.

Mitratech provides technology solutions for Corporate Legal, Compliance, Governance, and HR teams. The company fosters a culture of ownership, transparency, and continuous improvement, with employees balancing individual excellence with teamwork.

US

  • Become a trusted advisor, working with clients from data owners to C-level executives.
  • Manage diverse projects across multiple disciplines, owning governance, communication, and stakeholder engagement.
  • Oversee project planning, delivery, risk management, and escalation to ensure successful outcomes.

Aimpoint Digital is a premier global data and AI consulting firm that drives business value through expertise in data strategy, analytics, decision sciences, and data engineering. The company is a dynamic team committed to solving critical business challenges, working alongside industry-leading cloud and data technology providers.

US

  • Manage end-to-end delivery of customer implementation projects, ensuring on-time, within scope, and high quality.
  • Act as primary point of contact for customers, building strong relationships and coordinating cross-functional teams.
  • Identify and mitigate project risks, maintain documentation, and support continuous improvement initiatives.

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Founded in 2009, it supports organizations in over 50 countries and offers an entrepreneurial start-up culture with the professionalism of a mature business.

United States Canada Mexico 4w PTO 16w maternity 4w paternity

  • Serve as the founding project manager for the Engineering organization, standing up project cadence, tracking, and reporting practices from day one.
  • Drive delivery of Solutions Engineering projects for our most strategic enterprise accounts, including custom plans, integrations, and SOW-based engagements.
  • Deliver weekly business updates to executive and senior leadership and partner with Customer Success and Solutions Consulting teams.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company.

Global

  • Lead successful delivery of MiraCloud implementation programs ensuring client satisfaction, operational excellence, and profitability.
  • Establish, scale, and improve project management practices, delivery governance, and implementation standards.
  • Manage, coach, and develop Project Managers while fostering a culture of accountability and continuous improvement.

Miratech is a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals and a 25% annual growth rate, it fosters a culture of Relentless Performance and high success rates.

$75,000–$85,000/yr
US

  • Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
  • Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
  • Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.

12twenty is an enterprise level talent acquisition platform connecting the world's largest employers with students and alumni from top business schools and other graduate level institutions. The company offers competitive salary and stock options and has a team that embodies a passion for continuous improvement and collaboration.

India 5w PTO

  • Lead end-to-end delivery of technical projects within a designated business domain, managing scope, schedule, and budget.
  • Facilitate agile ceremonies and drive iterative delivery, ensuring alignment with product and business stakeholders.
  • Manage risks, assumptions, issues, and dependencies (RAID), and provide clear stakeholder reporting at the project level.

Taylor & Francis is one of the world's largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. It is part of Informa, a FTSE 100 company, and fosters an inclusive environment that values diversity and encourages colleagues to bring their true selves to work.

$74,000–$88,800/yr
Global Unlimited PTO

  • Drive process improvements by building playbooks, QA checklists, and delivery standards that let Managed Services scale.
  • QA implementations across the Solutions Engineering team and step in directly when an account needs a stronger technical or customer-facing voice.
  • Lead project management, customer communication, triage escalations, and own individual projects end to end.

Browse AI provides an AI-driven platform for web data extraction and monitoring. It has empowered over 900,000 users globally and is a remote-first company with a collaborative culture and flexible schedule.

$110,000–$140,000/yr
US Unlimited PTO

  • Own program management for Tier 1 customer engagements, acting as the primary point of accountability for structure, timeline, and execution.
  • Build and maintain detailed project plans, proactively driving execution and escalating when engagement health is at risk.
  • Coordinate cross-functionally with Sales, Account Management, and other teams, managing multiple concurrent high-touch engagements.

Blockdaemon powers the blockchain economy with its suite of industry-leading infrastructure solutions. We are a globally established, ISO-27001 certified partner with extensive protocol coverage, offering technical depth and industry-leading SLAs.

US

  • Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
  • Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management.
  • Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.

NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an equal opportunity employer fostering an innovative and inclusive culture.

Canada

  • Manage cloud-focused initiatives and software growth projects to ensure on-time, on-budget delivery aligned with organizational priorities.
  • Lead project kickoffs, status meetings, and strategic reviews while maintaining detailed plans, milestones, and risk mitigation strategies.
  • Partner with executive leadership to translate strategic priorities into actionable plans and drive cross-functional collaboration.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient application review, and partner with companies to manage hiring processes.

Canada

  • Ensure delivery readiness, manage project risks, and own project financials including revenue, margin, and forecasting.
  • Serve as primary escalation point for complex roadblocks, design early mitigation strategies, and provide data-driven updates to stakeholders.
  • Select and onboard Project Managers, partner with embedded teams to ensure quality execution, and drive delivery health reviews.

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

US

  • Manage delivery of managed services, building mature client relationships and anticipating their needs.
  • Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
  • Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.

US Unlimited PTO

  • Manage a portfolio of multiple projects, overseeing deliverables and proactively identifying risks.
  • Serve as the primary escalation point and ensure alignment across internal and external teams.
  • Contribute to scale efforts by establishing and improving implementation management processes and best practices.

Trunk Tools is an AI company revolutionizing the construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, they are scaling fast and entering a period of hypergrowth.

North America

  • Lead the delivery of complex product development programs driving growth and operational excellence.
  • Champion AI-native ways of working, using AI tools to accelerate program delivery and surface insights.
  • Establish governance frameworks and communication strategies to keep stakeholders informed and engaged.

ServiceNow is an AI platform company that helps businesses automate workflows and drive reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.

Global

  • Manage delivery of AI-enabled and infrastructure projects across agile teams.
  • Coordinate AI Engineers, DevOps Engineers, and other technical specialists.
  • Monitor project scope, timelines, risks, and maintain client communication.

Software Mind develops solutions that make an impact for companies around the globe. They cultivate a culture of openness, respect, grit, and enjoyment with cross-functional engineering teams.

Global

  • Serve as the primary project manager to customers while coordinating multiple simultaneous implementations.
  • Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle.
  • Work collaboratively with customers and internal teams to define project objectives and scope.

SwiftConnect provides best-of-breed SaaS integration solutions for access control and enterprise-level customers. The company has a collaborative culture and focuses on customer satisfaction.