Senior Director, Delivery Transformation AMS

Strategic Leadership & Delivery Transformation:

• Develop and execute a strategic plan for Delivery Acceleration focusing on partner ecosystem scaling, AI-driven process modernization, and customer health risk mitigation.
• Partner with A&M leadership to operationalize AI-powered delivery capabilities and drive time-to-value compression.
• Monitor key operational metrics to drive continuous improvement.

Customer Health Assurance & Risk Mitigation:

• Lead proactive identification and mitigation of downsell/loss risk through product adoption monitoring and delivery quality oversight.
• Establish delivery quality governance to ensure world-class execution and rapid resolution of blockers.
• Manage CSAT investment programs to recover at-risk projects.

Partner Delivery Management & Ecosystem Scaling:

• Transition partner delivery model coordinating with global teams to scale capacity while maintaining quality.
• Establish partner delivery quality standards and accountability mechanisms aligned with global commitments.
• Build and maintain strong partner relationships to ensure quality and adoption.

AI Delivery Acceleration & Adoption Velocity:

• Drive adoption of intelligent delivery tools into daily execution and ensure training and operationalization.
• Establish feedback loops to capture insights and inform product roadmap.
• Lead continuous improvement initiatives to optimize processes and staffing models.