Source Job

• Serve as the primary point of contact for a portfolio of customers, managing day-to-day operational needs and ensuring smooth program execution.
• Document and improve operational processes, create templates and playbooks, and support senior Account Managers with customer-facing materials.
• Perform data analysis to surface customer trends and program health metrics, partnering with cross-functional teams to resolve issues.

Marqeta is a leader in the fintech space, redefining financial services and embedded finance. The company is growing fast and values a collaborative, inclusive culture with a focus on innovation and customer success.

• Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
• Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
• Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.

Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.

• Serve as first point of contact for homeowners, handling inquiries and scheduling inspections.
• Coordinate project documentation, permits, and CRM records to ensure smooth operations.
• Support marketing initiatives including email campaigns, social media, and online reviews.

A fast-growing, family-owned roofing company based in Raleigh, North Carolina, focused on honesty, education, and exceptional customer service. The company is small and family-oriented, seeking a proactive virtual assistant to support operations.

• Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
• Triage cases, define scopes of work, select service resources, and maintain accurate case pipelines in Salesforce.
• Communicate with customers proactively, review partner quotes and invoices, and collaborate with internal teams to resolve blockers.

Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative software, financial products, and services for whole home electrification. We foster a promote-from-within culture with unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans, prioritizing people, planet, and profit.

• Own day-to-day office operations including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
• Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping, and monitor job costing and margin.
• Manage subcontractor coordination, maintain records in HouseCall Pro or equivalent CRM/FSM platform, and support hiring and onboarding processes.

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

• Own the portfolio as the single project manager across all managed services accounts, managing entitlements and flagging risks.
• Run the delivery rhythm including ticket intake, triage, prioritization, and SLA enforcement with root-cause analysis.
• Build the operating model, lead the team, and bridge with Product, Engineering, and Customer Success.

Certa is the AI-first third-party operating system for enterprises to manage vendor risk, compliance, and ESG. We've processed over 10 million entities for 100,000+ users across 120+ countries, backed by top venture firms.

• Coordinate schedules of remote and field technical resources and dispatch service requests.
• Serve as primary point of contact for clients, monitor open tickets, and ensure SLA compliance.
• Support end-users with same-call resolution and escalate technical issues as needed.

CyberSheath is a rapidly growing Security and IT Managed Services Provider focused on delivering cybersecurity services to the Defense Industrial Base. They integrate compliance and threat mitigation to eliminate redundant security practices, and seek self-motivated, independent problem solvers to join their upward trajectory.

• Lead end-to-end migration processes for multi-property portfolios, ensuring timelines and client expectations are met.
• Serve as the primary point of contact for clients during migrations, facilitating communication and ensuring satisfaction.
• Partner with cross-functional teams to align requirements, remove roadblocks, and maintain visibility across stakeholders.

Asset Living is a third-party property management firm that fosters thriving communities nationwide. With decades of experience and a diverse team of talented individuals, the company is recognized as one of the nation's Best and Brightest Places to Work, emphasizing a culture of unity and collective success.

• Provide administrative and operational support across client accounts, including report generation, document management, and order processing.
• Serve as a primary point of contact for client inquiries, resolving issues through effective communication and collaboration.
• Assist with project coordination, data analysis, and process improvement initiatives to ensure efficient fulfillment operations.

Scale Army Careers is a staffing firm that connects professionals with contract roles in logistics and operations. They offer remote opportunities and emphasize a collaborative, client-focused culture.

• Communicate directly with client stakeholders and maintain fluency across US and International workstreams.
• Review deliverables performing QA and deliver weekly synthesized pulse to the Account Director on KPIs and business objectives.
• Serve as consistent connective presence across the account team, supporting deadline and priority management while keeping documentation updated.

Wheelhouse DMG is a digital marketing agency specializing in healthcare, medical device, and privacy-first brands for over a decade. They have a remote-first culture with a small, collaborative team.

• Serve as primary internal point for employee technology requests and coordinate with outsourced IT provider.
• Provide executive administrative support including calendar management, scheduling, and travel arrangements.
• Coordinate cross-functional projects using Asana, track timelines, and document workflows for efficiency.

Our client is a rapidly growing private aviation company focused on delivering exceptional operational execution and customer service. They operate in a fast-paced, high-performance environment and are seeking a trusted operational partner to support scaling operations.

• Own incident management for assigned tickets, ensuring SLA compliance and client satisfaction.
• Collaborate with cross-functional teams on project coordination and stakeholder management.
• Execute data quality reconciliations and monitor automated alerts for data integrity.

TELUS Agriculture & Consumer Goods leverages world-leading technology to create better producer-to-consumer outcomes. The company offers digital solutions and data insights for global supply chains, aiming for sustainability and efficiency.

• Leads the day-to-day operation of the Philippines-based Order Management team, ensuring disciplined execution and high-quality order processing.
• Manages team performance through KPIs, SLAs, and quality measures, driving continuous improvement and operational excellence.
• Builds strong cross-functional relationships with Sales, Billing, Revenue, and Finance teams to resolve queries and support commercial partnership.

Turnitin is a recognized innovator in global education, developing learning integrity solutions that support critical thinking. With over 25 years of experience, the company serves over 16,000 institutions in more than 185 countries, fostering a remote-first culture and a diverse community of colleagues worldwide.

• You will maintain and support client benefits websites, document processes, and provide advanced operational and technical support.
• You will resolve client issues, triage tickets, and communicate proactively with clients.
• You will mentor team members, drive process improvements, and support implementations.

bswift is a leading benefits administration company that simplifies the complex world of employee benefits. We serve thousands of companies and millions of people nationwide, offering a fun, flexible, and creative environment.

• Coordinate operational activities to support commercial and government accounts, including pricing updates and workflow tracking.
• Partner with cross-functional teams to maintain accurate records and ensure timely completion of milestones.
• Maintain Salesforce CRM data accuracy and prepare reports on pipeline activity and pricing updates.

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging and in-vitro diagnostics. With over 70,000 employees globally, the company fosters a dynamic, flexible environment that fuels creativity and collaboration.

• Serve as primary point of contact for rater support, answering tickets and resolving inquiries within SLAs.
• Monitor rater well-being, identify pain points, and coordinate solutions with Operations and IT teams.
• Manage account access workflows, process data using spreadsheets, and maintain SOPs and knowledge base content.

Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They have a global network of 500,000+ vetted experts spanning 300+ languages and locales, focusing on data integrity and workforce trust.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Manage and improve workload allocation and tracking processes for USPS product acceptance and support contact centers.
• Monitor workload volumes, queue activity, and staffing utilization to support effective resource allocation across multiple centers.
• Develop reports, dashboards, and summaries to provide visibility into performance and drive operational efficiency.

LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company focuses on agility and collaboration to help federal agencies navigate complexity and outpace change.

• Coordinate daily operations and serve as a primary point of contact between leadership and departments.
• Manage project workflows, track cross-functional tasks, and facilitate scrum tracking and sprint planning.
• Support the VP on special projects, data collection, and reporting, while coordinating internal events.

Aledade is a public benefit corporation that empowers independent primary care to thrive in value-based care. Founded in 2014, it is the largest network of independent primary care in the US, fostering a collaborative, inclusive, and remote-first culture.

• Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
• Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
• Partner with managers to drive engagement, identify performance trends, and support continuous improvement.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.