Associate Account Manager

Portfolio Management:

• Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment.
• Manage day-to-day operational needs: support tickets, program inquiries, configuration questions, and status updates.
• Build relationships with customer contacts and act as a trusted, reliable resource.

Operations & Process Support:

• Document and improve operational processes that support the broader Account Management team.
• Create, maintain, and standardize templates, playbooks, and reference materials.
• Perform data analysis and reporting to surface customer trends and program health metrics.

Cross-functional Collaboration:

• Partner with Product, Engineering, Settlement, Compliance, and Support teams to track and close open action items.
• Contribute to internal projects that improve how the team operates and serves customers at scale.