Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows including ticketing setup and seasonal pricing.
Provide high-quality support across multiple channels including tickets, live chat, and phone, while meeting KPIs like response time and customer satisfaction.
Test and verify software bugs, document issues in Zendesk and Jira, and collaborate with Development team for timely resolution.
Neon One is a leader in nonprofit software since 2004, creating intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen. The company operates with a customer-first mindset, powered by empathy, innovation, and a shared mission to empower organizations, with a fully remote collaborative culture.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
Analyze requests for missing details or blockers and communicate with internal teams for resolution.
Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.
Coordinate work orders with vendors, onsite teams, and stakeholders to ensure timely delivery.
Track, document, and submit work orders for billing while monitoring performance against SLAs and KPIs.
Communicate status updates to stakeholders and ensure compliance with operational procedures and quality standards.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development and inclusion.
Provide administrative and operational support to multiple Renewal Managers, including reviewing documentation and coordinating cross-functional follow-up.
Own and maintain the Renewal Team's operational calendar, monitor deadlines, and escalate roadblocks.
Support special projects focused on improving operational efficiency and maintain standard operating procedures.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems with modern infrastructure to make healthcare accessible and easy to navigate. They are a startup backed by world-class investors, with a team experienced in running large hospitals and health plans, and offer rapid career progression opportunities.
Support the Engagement Center Operations team with day-to-day operations, new site implementations, and strategic initiatives.
Organize and maintain documentation such as workflows, action plans, and KPI reports to enable operational success.
Assist with performance metric tracking, audit processes, and troubleshooting growth opportunities.
Shields Health Solutions partners with health systems to improve patient care through specialty pharmacy services. The company fosters a collaborative, data-driven culture with a close-knit team.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Help develop and document a community management playbook for Wikipedia and the Wikimedia Foundation.
Proactively identify engagement opportunities to connect with new or underrepresented audiences and amplify community stories.
Assist with tracking engagement performance, community sentiment, and emerging discussions on social media platforms.
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and other free knowledge projects. It is a remote-first organization with staff in over 40 countries, dedicated to free knowledge and inclusion.
Serve as a central communication hub and accountability driver across multiple data center commissioning projects.
Coordinate commissioning activities, track milestones, and identify risks early to drive resolution.
Maintain project documentation and prepare clear meeting notes with defined ownership and deadlines.
F6 Data Solutions is a specialized service provider supporting large-scale data center infrastructure projects across the United States. The company builds a culture centered on ownership, professionalism, and continuous improvement with teams operating in fast-paced, high-performance environments.
Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
Handle product returns and logistics while analyzing user feedback to improve support processes.
This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.
Own resolution of all incoming customer experience support issues related to marketing initiatives.
Execute and analyze marketing packages for brands, including app features and consumer communications.
Manage asset approvals and coordination between internal stakeholders and external partners.
Sezzle is a fintech company that offers interest-free installment plans to financially empower the next generation. They have a dynamic, innovative team focused on transforming the shopping experience.
Support Account Managers with day-to-day project coordination, including survey creation and workflow preparation.
Maintain project tracking systems, assist with reporting, and ensure data integrity across multiple concurrent projects.
Coordinate cross-functional communication and escalate risks or delays to leadership and account management teams.
2020 Companies is a premier outsourced sales and marketing agency in the United States, generating nearly $10 billion in client revenue annually. With over 31 years of experience, the company fosters a culture of passion, inclusivity, and teamwork, committed to elevating consumers, team members, and clients.
Act as the operational hub between state teams, Project Managers, and the Manager of Construction, coordinating weekly touchbase calls and ensuring effective communication.
Maintain the construction project tracker with current status, milestones, and blockers, and prepare executive dashboards for weekly summary meetings.
Support the construction team's meeting calendar, track action items, and maintain organized files for project documentation and change orders.
Green Thumb Industries promotes well-being through the power of cannabis. They are an equal opportunity workplace with a focus on inclusion and community impact, valuing humility, hard work, gratitude, transparency, collaboration, and a growth mindset.
Moderate and manage communities across all social media accounts (Instagram, TikTok, Facebook, YouTube).
Respond to comments, messages, and feedback with empathy and sound judgment.
Work independently on a shift schedule, including weekends and holidays.
The Quality Group (TQG) is a provider of sports nutrition products through its brands ESN and More Nutrition. With over 1,200 employees, the company fosters a culture of team spirit, ownership, and innovation, empowering employees to shape the future of nutrition.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Track caregiver attendance and reliability metrics for leadership reports.
Draft and organize HR documentation and employee records.
Maintain company SOPs and internal knowledge base articles.
Tandem Care provides home care services to older adults, ensuring exceptional care through strong operational systems. They are a small team focused on continuous improvement and supporting caregivers.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.