Renewal Operations Coordinator

Core Responsibilities:

• Provide administrative and operational support to multiple Renewal Managers, review renewal documentation for completeness and accuracy, and coordinate collection of required documents.
• Monitor shared renewal inboxes, update HubSpot and Zendesk, organize electronic files, and assist with quality assurance reviews.

Operational Coordination:

• Own and maintain the Renewal Team's operational calendar including renewal release schedules, internal deadlines, and team milestones.
• Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to keep renewal activities on track.

Special Projects & Administrative Support:

• Support department initiatives for operational efficiency, document SOPs, and maintain templates.
• Coordinate internal meetings, document action items, and provide general administrative support to ensure the team operates efficiently.