The Wikimedia Foundation operates Wikipedia, a popular website serving nearly half a billion users monthly. It is a non-profit supported by millions of individual donors and has a remote-first culture with staff in 40+ countries, valuing diversity, inclusion, and equity.
Own and grow the recurring giving program, leading initiatives to expand the sustainer base and improve donor retention.
Design and optimise tailored donor journeys to deliver an optimal donor experience across onboarding, retention, upgrade, reactivation, and win-back.
Monitor KPIs, produce reports and adjust tactics to meet revenue and targets related to acquisition, retention, attrition, recovery, upgrade, and lifetime value.