Similar Jobs
See allWorker Operations Team Lead
Clipboard
US
Coaching
People Management
Customer Support
Manager, Customer Support
First Due
US
Team Management
Zendesk
Cross-Functional Collaboration
Operations Manager
Eneba
Global
Zendesk
Looker
Data Analysis
Team Lead, Customer Care
Sauce
Latin America
Customer Support
Training
Quality Assurance
Manager, Technical Support
HungerRush
US
Zendesk
CRM
SaaS
Key Responsibilities:
- Support shift performance across phone, ticket, and other interaction service levels.
- Provide real-time direction to agents, including coaching, queue management, and escalation support.
- Ensure smooth shift-to-shift transitions by documenting key updates.
People Leadership & Development:
- Support and develop a small group of assigned agents, conducting weekly 1:1 coaching sessions.
- Provide timely, constructive feedback to support growth and improvement.
- Foster a team environment that encourages ownership and collaboration.
Accountability & Authority:
- Responsible for supporting consistent shift performance and addressing risks proactively.
- Serve as the primary point of contact for operational decisions during assigned shifts.
- Identify performance risks early and partner with leadership to address material misses.
PerfectServe
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.