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What You'll Do:
- Own incident management for assigned tickets, ensuring SLA compliance and client satisfaction.
- Act as the bridge between client inquiries and key internal team members.
- Proactively monitor data for risks and prevent escalations.
What You Bring:
- At least 3 years of experience working directly with clients focused on customer satisfaction.
- Advanced knowledge of structured data ingestion and validation.
- Fluent English communication skills.
Skills:
- Data Quality Validation & Reconciliation.
- Automated Alert Triaging and root-cause investigation.
- SOP and process mapping documentation.
TELUS Agriculture & Consumer Goods
TELUS Agriculture & Consumer Goods leverages world-leading technology to create better producer-to-consumer outcomes. The company offers digital solutions and data insights for global supply chains, aiming for sustainability and efficiency.