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Customer Communication & Lead Coordination:
- Serve as first point of contact for homeowners via phone, email, and text.
- Qualify leads, schedule inspections, and maintain consistent follow-up.
- Ensure accurate documentation in CRM.
Operations & Project Coordination:
- Maintain CRM records and digital files, track permits and documentation.
- Coordinate inspections, warranties, and vendor activities.
- Support reporting and improve internal processes.
Administrative & Marketing Support:
- Manage calendars, invoicing, and general administrative tasks.
- Assist with email marketing, social media, and online reviews.
- Support blog content and project photo organization.
Growth Opportunity:
- Work directly with business owner to build scalable systems.
- Opportunity to grow into Operations Manager as company expands.
Assist World
A fast-growing, family-owned roofing company based in Raleigh, North Carolina, focused on honesty, education, and exceptional customer service. The company is small and family-oriented, seeking a proactive virtual assistant to support operations.