Remote Support Service Specialist

Resident & Client Services:

• Assist residents, consumers, and vendors with telephone, email, and online inquiries.
• Provide timely and professional solutions and escalate issues to appropriate departments.
• Deliver clear communication and a positive customer experience.

Coordinating Services:

• Coordinate and track service requests from start to finish.
• Schedule appointments and update residents and property teams.
• Liaise with internal departments and suppliers to ensure timely follow-up.

Administrative Support:

• Maintain accurate records of residents, vendors, and services.
• Perform data entry, records management, and administrative tasks.
• Comply with company policies and data privacy standards.

Together We Work:

• Collaborate with property management teams and internal departments.
• Participate in team meetings, training, and professional development.
• Identify process improvements and contribute to a collaborative culture.